At a Glance
- Tasks: Step in as a Relief Manager to ensure smooth operations across venues.
- Company: Join Chongie Entertainment UK LTD, a leader in the gaming industry.
- Benefits: Competitive salary, travel reimbursement, and a supportive work environment.
- Other info: Flexible shifts with opportunities for growth in a dynamic industry.
- Why this job: Make a real impact by maintaining high standards and customer satisfaction.
- Qualifications: Experience in managing licensed venues and strong leadership skills required.
The predicted salary is between 31502 - 38502 £ per year.
The Relief Manager provides full management cover across the Little Vegas estate, stepping into any venue at short notice to maintain trading performance, regulatory compliance and customer standards during planned absence, unplanned absence, vacancy periods and new site openings. The role exists to protect continuity. A venue without a manager is a venue at risk — commercially and, more importantly, against the licensing objectives under the Gambling Act 2005. The postholder is expected to reach an unfamiliar site, assume control, and operate to the same standard as the substantive manager from the first shift.
What you will do:
- Provide full management cover during absence, vacancies and new openings.
- Lead the venue team on shift and keep standards, service and presentation consistent.
- Own trading performance and cash control for the period of your cover.
- Uphold our licensing and safer gambling responsibilities, including age verification and self-exclusion.
What we are looking for:
- Experience managing a licensed gambling, retail or hospitality venue.
- The confidence to establish authority quickly and work without daily supervision.
- Sound judgement on safer gambling and customer interactions.
- Willingness to travel across our estate, and availability for a seven-day rota including weekends and bank holidays.
The practical detail:
- You must be 18 or over. This is a legal requirement for working in an adult gaming centre.
- You will need the right to work in the UK.
- Rota's are day shifts, the majority of our venues are 24 hours, published in advance wherever possible.
- Travel time between home and your allocated venue is part of your working day, and mileage is reimbursed.
Chongie entertainment UK LTD is committed to safer gambling and to a workplace where everyone is treated fairly.
Relief Manager in City of Westminster employer: Little Vegas
Little Vegas is an exceptional employer that values its employees by fostering a vibrant work culture and offering competitive benefits, including paid overtime and flexible scheduling. Located in Hammersmith, amidst a lively Romanian community, we provide unique opportunities for personal and professional growth, ensuring our Night Relief Supervisors thrive in a supportive environment dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Little Vegas. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Little Vegas
Don't be shy about reaching out to Little Vegas directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Relief Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Little Vegas and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Little Vegas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
