Export Supply Chain Coordinator in London

Little Moons are frozen and chilled mochi, a fusion of Eastern and Western cuisine – soft and chewy rice flour dough wrapped around balls of ice cream, cheesecake, or chocolate ganache to create a distinctive, bite‐sized, and delicious dessert bursting with flavour. Their rollout across Europe has been pioneered by sister and brother duo Vivien and Howard Wong, who founded Little Moons in 2010. The product's roots are in high‐end restaurants, but over the last five years retail packs have swept the ice cream category in grocery and food service. Little Moons has rapidly established mochi and snacking ice cream across Europe. In 2024 we generated more than £60m revenue, and in 2025 we continue to drive towards double‐digit growth. We are also now a Certified B Corporation, which reflects our strong commitment to balancing profit and purpose. This certification means we are part of a global community of businesses that meet high standards of social and environmental impact, reinforcing our dedication to making a meaningful difference.

We are very proud of the culture that we have built at Little Moons. Not to stroke our own egos, but we are a great bunch of people—smart, passionate, interesting, and funny—who work hard to support and live our values, all the while keeping our mission in our forethoughts.

Key Responsibilities

• Manage the full sales order process for your customers, from receipting (EDI/Email) to delivery coordination and tracking with 3PL providers.
• Raise export documentation (e.g. EHCs, COO) in collaboration with customs brokers, vets, and regulatory bodies.
• Act as the main operational contact for customers, resolving queries and supporting promotions and NPD launches.
• Build strong relationships with customers to understand needs, improve service levels, and identify efficiencies.
• Work cross‐functionally with supply chain teams to manage stock availability, production plans, and demand changes.
• Ensure stock cover is maintained at third‐party logistics locations.
• Partner with International Sales teams to support order fulfilment and customer service.
• Oversee 3PL performance and collaborate to resolve operational issues.
• Identify and implement process improvements to optimise supply chain efficiency.
• Support B Corp sustainability goals by reducing waste and emissions.
• Maintain accurate system data in Sage 200 Professional.
• Manage 3PL invoicing processes, ensuring accuracy and resolving discrepancies.
• Liaise with Finance on PO/invoice management and financial controls.
• Contribute to cross‐functional project teams delivering NPD and business change initiatives.
• Contribute to the Brighter Future Sustainability Strategy and company's linked OKRs. Support your function and any direct report(s) to contribute too.

Qualifications & Experience

• 1+ years' experience within FMCG customer exports and familiarity with customs processes (knowledge of export and customs processes desirable).
• Experience working with ERP systems (e.g. Sage/SAP or similar).
• Advanced Excel skills.
• Ability to work with and manipulate large data sets to derive conclusions.
• Strong stakeholder management skills and ability to communicate clearly across multiple levels of the business.

Benefits

• Enhanced New Baby Leave – New parents will be entitled to sixteen weeks off on full pay during the child's first year of life (available to people who have worked for Little Moons for one year at Week 26 of pregnancy).
• We understand that mental health matters. We partner with Health Assured to provide remote emotional support to team members.
• Discretionary annual bonus based on personal & company performance.
• Paid sick leave.
• Respect, trust, and honesty. Personal and professional maturity is important to us, and we keep each other honest.
• Your holidays – We believe in finding your work‐life alignment and encourage all staff to use their 25 days, plus public holidays.
• Additional days off with long service.

Diversity & Inclusion

To be engaged, you must feel included and valued, so we have built, and nurtured, a culture where inclusiveness is not a buzzword, but a way of being. Our approach to diversity is simple — it's about embracing everyone, and everyone is welcome at Little Moons. We are committed to welcoming everyone, regardless of gender identity, orientation or expression. We are diverse in age, race, physical or mental ability, ethnicity, and perspective. Our diversity fuels our innovation, brings diversity of thought, and connects us closer to our customers and the communities we serve.

Legal & Compliance

All applicants must have the right to work in the United Kingdom.