Receptionist in Walsall

We are looking to appoint a Receptionist to join our friendly GP practice on a fixed-term maternity cover contract. The role involves providing a high-quality reception and administrative service to patients and supporting the wider practice team. The successful candidate will be patient-focused, organised, and able to work effectively in a busy primary care environment. This post is for 23 hours per week and is offered on National Minimum Wage, dependent on age. Experience in a GP practice and use of EMIS Web is preferred but not essential, as training will be provided.

Main duties of the job:

• Receive, assist, and direct patients accessing the practice, both in person and by telephone
• Book, amend, and cancel appointments using EMIS Web
• Handle patient queries in a professional, calm, and confidential manner
• Signpost patients appropriately in line with practice protocols
• Process repeat prescription requests in accordance with practice procedures
• Maintain accurate and up-to-date patient records on EMIS
• Manage incoming and outgoing correspondence, including electronic communications
• Support clinicians and the wider practice team as required
• Maintain confidentiality and comply with GDPR, data protection, and practice policies
• Contribute to a positive and supportive team environment

About us:

Little London Surgery is a busy GP practice providing primary care services to our local patient population. We are committed to delivering high-quality, patient-centred care and to supporting the wellbeing and development of our staff. We offer a supportive team environment, structured induction, and ongoing training.

Job responsibilities:

• Contract: Fixed-term Maternity Cover
• Hours: 23 hours per week
• Responsible to: Practice Manager / Reception Supervisor

Job purpose:

To provide an efficient, courteous, and confidential reception and administrative service to patients and staff, supporting the smooth running of the GP practice.

Duties and responsibilities:

• Provide front-of-house and telephone reception services
• Use EMIS Web to manage appointments and patient records
• Deal with patient requests and queries in a sensitive and professional manner
• Ensure patient confidentiality is maintained at all times
• Support administrative tasks as required
• Comply with all practice policies and procedures, including safeguarding, infection control, and health and safety

Person Specification:

• Experience in a receptionist or customer-facing role
• Good communication skills, both verbal and written
• Ability to work under pressure in a busy environment
• Professional and empathetic approach
• Understanding of the importance of confidentiality
• Experience working in a GP practice or NHS setting
• Experience using EMIS Web
• Knowledge of primary care services

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.