Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve tech issues and support clients with a friendly, can-do attitude.
- Company: Join Littlefish, a dynamic company that values creativity and passion.
- Benefits: Earn extra through training, enjoy 25 days leave, and access healthcare perks.
- Why this job: Be part of a team that embraces change and makes a real impact.
- Qualifications: Tech-savvy with a knack for problem-solving and communication.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
At Littlefish, we seek individuals who can make a real impact and become giant slayers. As the world evolves, we look for people who embrace change with optimism and excitement. We value passionate, high-performing individuals who thrive on thinking outside the box. Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team members who continue to drive our growth with your passion, skills, and experience. If this sounds like you and you’re excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.
Role Overview
We are recruiting for a Service Desk Engineer to join our growing Service Desk team!
Responsibilities
- Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting.
- Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer-specific SLAs.
- Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner.
- Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales.
- Work on specific IT projects for customers as directed by the Service Management team.
- Undertake any other responsibilities at the line manager’s discretion.
What We Offer
- Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy.
- Earn a referral bonus of £1,000 when you successfully refer a friend.
- Enjoy 25 days of annual leave plus public/bank holidays.
- Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.).
- Dress casually with our relaxed dress policy.
- Benefit from our company pension scheme.
- Relax in our breakout facilities.
- Participate in company social events.
- Take advantage of our annual leave purchase and sale scheme.
- And much more!
Please Note: Some of roles may require Security Clearance.
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
- I am High Performing – I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
- I am Passionate – We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
- I Have a Can-Do Attitude – I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a ‘prefer not to say’).
Service Desk Engineer 294398 in Sheffield employer: Little Fish (UK) Ltd.
Contact Detail:
Little Fish (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer 294398 in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current employees at Littlefish on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. This can give you insider knowledge and show your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common technical questions related to service desk roles. Think about how you would handle specific scenarios, like resolving a tricky IT issue. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion! During interviews, share examples of how you've gone above and beyond in previous roles. Whether it’s helping a colleague or tackling a challenging project, we love to hear about your enthusiasm and can-do attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of our journey from the get-go, and we can’t wait to welcome you aboard!
We think you need these skills to ace Service Desk Engineer 294398 in Sheffield
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm shine through! We love seeing candidates who are genuinely excited about the role and our company. Share why you want to be a part of Littlefish and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight relevant experience and skills that match the job description. We want to see how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate candidates who can communicate effectively, just like we do with our clients!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Littlefish!
How to prepare for a job interview at Little Fish (UK) Ltd.
✨Know Your Tech Inside Out
As a Service Desk Engineer, you'll be dealing with desktop, laptop, and network issues. Brush up on common troubleshooting techniques and be ready to discuss specific examples of how you've resolved similar problems in the past. This shows you’re not just familiar with the tech but can handle real-world scenarios.
✨Show Off Your Communication Skills
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you’ll need to interact with clients who may not be tech-savvy. During the interview, demonstrate your ability to listen actively and respond clearly to questions.
✨Embrace the Littlefish Values
Familiarise yourself with Littlefish's core values: high performance, passion, and a can-do attitude. Think of examples from your past experiences that align with these values and be prepared to share them. This will show that you’re a great cultural fit for the team.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or the training programme. This not only shows your interest in the role but also helps you gauge if Littlefish is the right fit for you.
