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- Tasks: Support customers with tech issues and troubleshoot a variety of technologies.
- Company: Join the dynamic Littlefish team in a hybrid work environment.
- Benefits: Earn £27,625 plus bonuses, enjoy 25 days leave, and access healthcare perks.
- Why this job: Be part of a passionate team that values creativity and collaboration.
- Qualifications: Tech-savvy individuals with a can-do attitude and strong communication skills.
- Other info: Embrace a diverse culture and enjoy excellent career growth opportunities.
The predicted salary is between 27625 - 27625 £ per year.
Join the Littlefish Team!
Salary: £27,625
Location: Sheffield (Hybrid)
Must be eligible for SC Clearance (UK resident for the last 5 years)
At Littlefish, we seek individuals who can make a real impact and become giant slayers. As the world evolves, we look for people who embrace change with optimism and excitement. We value passionate, high-performing individuals who thrive on thinking outside the box.
Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team members who continue to drive our growth with your passion, skills, and experience. If this sounds like you and you’re excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.
Role Overview:
As an IT Service Desk Engineer, you’ll be the friendly, knowledgeable voice our customers rely on when something’s not working. You’ll learn a huge amount on the job while supporting a wide variety of technologies and real‑world problems. You’ll also be joining an incredible team — a supportive, energetic group of people who collaborate, celebrate wins together, and make Littlefish a genuinely great place to work.
Responsibilities:
- Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting.
- Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer-specific SLAs.
- Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner.
- Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales.
- Work on specific IT projects for customers as directed by the Service Management team.
- Undertake any other responsibilities at the line manager’s discretion.
What We Offer:
- Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy.
- Earn a referral bonus of £1,000 when you successfully refer a friend.
- Enjoy 25 days of annual leave plus public/bank holidays.
- Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.).
- Dress casually with our relaxed dress policy.
- Benefit from our company pension scheme.
- Relax in our breakout facilities.
- Participate in company social events.
- Take advantage of our annual leave purchase scheme.
- And much more!
Life at Littlefish…
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.
- I am High Performing – I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
- I am Passionate – We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
- I Have a Can-Do Attitude – I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a ‘prefer not to say’).
IT Service Desk Engineer – Hybrid Support & Growth in Sheffield employer: Little Fish (UK) Ltd.
Contact Detail:
Little Fish (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer – Hybrid Support & Growth in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current employees at Littlefish on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common IT Service Desk scenarios. Think about how you’d handle specific technical issues and customer interactions. We want to see your problem-solving skills in action!
✨Tip Number 3
Show your passion! During interviews, share examples of how you’ve embraced change or tackled challenges in previous roles. Littlefish loves candidates who can demonstrate a can-do attitude and a willingness to learn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Littlefish team!
We think you need these skills to ace IT Service Desk Engineer – Hybrid Support & Growth in Sheffield
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm shine through! We want to see that you’re genuinely excited about the role and the chance to be part of our Littlefish team. Share why you’re passionate about IT and how you can contribute to our growth.
Tailor Your Application: Make sure to customise your application for the IT Service Desk Engineer role. Highlight your relevant skills and experiences that align with what we’re looking for. This shows us that you’ve done your homework and are serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see how you fit into our friendly and energetic culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining us at Littlefish!
How to prepare for a job interview at Little Fish (UK) Ltd.
✨Know Your Tech Stuff
As an IT Service Desk Engineer, you'll need to be familiar with desktop, laptop, and printer issues, as well as basic network troubleshooting. Brush up on common technical problems and solutions so you can confidently discuss your experience and how you've resolved similar issues in the past.
✨Show Off Your People Skills
Littlefish values effective communication, so be ready to demonstrate your ability to interact with clients in a friendly and professional manner. Think of examples where you've successfully managed technical queries or helped someone through a frustrating tech issue.
✨Embrace the Littlefish Values
Familiarise yourself with Littlefish's core values: high performance, passion, and a can-do attitude. Prepare to share how you embody these values in your work and how they align with your personal approach to challenges.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Practice articulating your thought process when faced with a technical issue, and be ready to explain how you would handle multiple incidents while ensuring customer satisfaction.