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- Tasks: Support customers by resolving IT issues and troubleshooting various technologies.
- Company: Join the dynamic Littlefish team in a collaborative and inclusive environment.
- Benefits: Earn up to £26,525, enjoy 25 days leave, and access health benefits.
- Why this job: Make a real impact while working with passionate and friendly colleagues.
- Qualifications: Must be eligible for SC Clearance and have a can-do attitude.
- Other info: Participate in fun social events and enjoy a relaxed dress policy.
The predicted salary is between 22500 - 26525 £ per year.
Join the Littlefish Team!
Salary: Up to £26,525
Location: Sheffield (Hybrid)
Must be eligible for SC Clearance (UK resident for the last 5 years)
At Littlefish, we seek individuals who can make a real impact and become giant slayers. As the world evolves, we look for people who embrace change with optimism and excitement. We value passionate, high‑performing individuals who thrive on thinking outside the box. Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team members who continue to drive our growth with your passion, skills, and experience. If this sounds like you and you’re excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.
Role Overview
As an IT Service Desk Engineer, you’ll be the friendly, knowledgeable voice our customers rely on when something’s not working. You’ll learn a huge amount on the job while supporting a wide variety of technologies and real‑world problems. You’ll also be joining an incredible team — a supportive, energetic group of people who collaborate, celebrate wins together, and make Littlefish a genuinely great place to work.
Responsibilities
- Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting.
- Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer‑specific SLAs.
- Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner.
- Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales.
- Work on specific IT projects for customers as directed by the Service Management team.
- Undertake any other responsibilities at the line manager’s discretion.
What We Offer
- Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy.
- Earn a referral bonus of £1,000 when you successfully refer a friend.
- Enjoy 25 days of annual leave plus public/bank holidays.
- Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.).
- Dress casually with our relaxed dress policy.
- Benefit from our company pension scheme.
- Relax in our breakout facilities.
- Participate in company social events.
- Take advantage of our annual leave purchase scheme.
- And much more!
Life at Littlefish
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
- I am High Performing – I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
- I am Passionate – We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
- I Have a Can-Do Attitude – I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED& I (Equality, Diversity and Inclusion) questions. Please note that each question has an option to select a ‘prefer not to say’.
IT Service Desk Engineer 301465 in Sheffield employer: Little Fish (UK) Ltd.
Contact Detail:
Little Fish (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer 301465 in Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, check out Littlefish's social media and website. Understanding their values and vibe will help you connect better during the chat.
✨Tip Number 2
Practice your tech skills! Brush up on common IT issues and troubleshooting techniques. Being able to demonstrate your knowledge in real-time will show you're ready to tackle the challenges of the role.
✨Tip Number 3
Prepare some questions! Think about what you want to know about the team and the projects you'll be working on. This shows you're genuinely interested and ready to engage with the Littlefish community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Littlefish team right from the start.
We think you need these skills to ace IT Service Desk Engineer 301465 in Sheffield
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm shine through! We want to see how excited you are about the role and working with us at Littlefish. Share why you’re passionate about IT and helping customers solve their tech issues.
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Engineer role. Highlight relevant experience and skills that match the job description. We love seeing candidates who take the time to align their background with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate candidates who can communicate effectively, just like you’ll need to do in the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Littlefish and what we stand for.
How to prepare for a job interview at Little Fish (UK) Ltd.
✨Know Your Tech Stuff
As an IT Service Desk Engineer, you'll need to be familiar with desktop, laptop, and printer issues, as well as basic network troubleshooting. Brush up on common technical problems and solutions so you can confidently discuss your experience and how you've resolved similar issues in the past.
✨Show Off Your Communication Skills
Littlefish values effective communication, so be prepared to demonstrate how you handle technical queries. Practice explaining complex tech concepts in simple terms, and think of examples where you've successfully communicated with clients or team members to resolve issues.
✨Embrace the Littlefish Values
Familiarise yourself with Littlefish's core values: high performance, passion, and a can-do attitude. Think of specific instances from your past experiences that showcase these traits, and be ready to share them during the interview to show you're a perfect fit for their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture at Littlefish. This not only shows your interest but also helps you determine if this is the right place for you to thrive and make an impact.
