Senior Service Desk Engineer MAC 269960

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and skills as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people – we would love to hear from you.

The role and what you’ll be getting up to on a day-to-day basis:

Littlefish is looking for a Senior Service Desk Engineer (MacOS) to join our ever-growing Service Desk team on our exciting journey!

Reporting into the Service Desk Team Leader, as Senior Service Desk Engineer you will provide effective technical support to Littlefish contract customers, specifically around MacOS, G-Suite and Windows . You will be resolving desktop, laptop, printer, and application issues while performing network/server troubleshooting and administration. The Senior Service Desk Engineer will be able to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer-specific SLA’s.

The ideal candidate will have a minimum of two years’ experience in a similar MacOS, G-Suite and Windows technical role, although candidates who can demonstrate a track record of fast-paced learning may be considered.

What can we offer you?

• Through our one-of-a-kind training programme, the Littlefish Academy, you can increase your earnings by £4,500. The Littlefish Academy is a structured learning and development program that gives you the opportunity to improve your technical ability, enhance the quality of service you provide to our customers, and increase your earning potential.
• Referral bonus scheme of £800 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16,000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors, and cash back against a range of general healthcare, i.e., Dental, Optical, Physio, plus much more!
• Casual dress policy
• Company Pension Scheme
• Company social events
• Purchase and sale of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for, and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.

I am High Performing: I like to raise the bar; we look at creating opportunities to increase quality and improve efficiency, and we strive for service excellence.

I am Passionate: We build team success and celebrate them together; I am enthusiastic and energetic, I care about the people I work with, and we support one another.

I Have a Can-Do Attitude: I am not afraid to step outside my comfort zone; we are not afraid to challenge the status quo, and we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone, irrespective of who they are or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we can adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has an option to ‘prefer not to say’.

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