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- Tasks: Lead service delivery for key client accounts and monitor SLA performance.
- Company: Top managed services provider in the UK with a focus on excellence.
- Benefits: Hybrid work environment and competitive salary between £40,000 to £50,000.
- Why this job: Make a real impact by ensuring top-notch service delivery for clients.
- Qualifications: Strong ITIL knowledge and proven experience in service delivery.
The predicted salary is between 40000 - 50000 £ per year.
A leading managed services provider in the United Kingdom is seeking a Service Management Account Lead to take ownership of service delivery for key client accounts. This role involves monitoring SLA performance, building relationships with stakeholders, and leading the service management activities to meet contractual obligations.
You will work in a hybrid environment with a salary range of £40,000 to £50,000. Ideal candidates will have strong ITIL knowledge and proven experience in service delivery.
Strategic Service Management Lead - SLA & ITIL Expert in Nottingham employer: Little Fish (UK) Ltd.
Contact Detail:
Little Fish (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Service Management Lead - SLA & ITIL Expert in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role like the Strategic Service Management Lead. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and service delivery strategies. We recommend practising common interview questions related to SLA performance and stakeholder management so you can showcase your expertise confidently.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, like the one for Service Management Account Lead, and tailor your approach to each application.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role and the company.
We think you need these skills to ace Strategic Service Management Lead - SLA & ITIL Expert in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ITIL expertise and service delivery experience. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Strategic Service Management Lead role. We love seeing your personality come through, so keep it engaging and relevant.
Showcase Your Stakeholder Management Skills: In your application, emphasise your ability to build relationships with stakeholders. We’re looking for someone who can effectively communicate and collaborate, so share examples of how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Little Fish (UK) Ltd.
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in previous roles, especially in service delivery and SLA management. This will show that you’re not just familiar with the framework but can also implement it effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've built and maintained relationships with stakeholders in past positions. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to manage client expectations and deliver results.
✨Understand the Company’s Service Delivery Model
Research the managed services provider's approach to service delivery. Familiarise yourself with their key clients and any recent news or changes in their service offerings. This knowledge will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills in service management. Practice articulating your thought process and decision-making steps clearly. This will help you convey your strategic thinking and ability to handle real-world challenges.
