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- Tasks: Support customers by resolving IT issues and troubleshooting various technologies.
- Company: Join the vibrant Littlefish team in a hybrid role based in Nottingham.
- Benefits: Earn £27,625 plus bonuses, enjoy 25 days leave, and access health perks.
- Why this job: Be part of a passionate team that celebrates success and embraces change.
- Qualifications: Must be eligible for SC Clearance and have a can-do attitude.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 27625 - 27625 £ per year.
Join the Littlefish Team!
Salary: £27,625
Location: Nottingham (Hybrid)
Must be eligible for SC Clearance (UK resident for the last 5 years)
At Littlefish, we seek individuals who can make a real impact and become giant slayers. As the world evolves, we look for people who embrace change with optimism and excitement. We value passionate, high-performing individuals who thrive on thinking outside the box.
Role Overview
As an IT Service Desk Engineer, you’ll be the friendly, knowledgeable voice our customers rely on when something’s not working. You’ll learn a huge amount on the job while supporting a wide variety of technologies and real‑world problems. You’ll also be joining an incredible team — a supportive, energetic group of people who collaborate, celebrate wins together, and make Littlefish a genuinely great place to work.
Responsibilities
- Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting.
- Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer-specific SLAs.
- Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner.
- Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales.
- Work on specific IT projects for customers as directed by the Service Management team.
- Undertake any other responsibilities at the line manager’s discretion.
What We Offer
- Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy.
- Earn a referral bonus of £1,000 when you successfully refer a friend.
- Enjoy 25 days of annual leave plus public/bank holidays.
- Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.).
- Dress casually with our relaxed dress policy.
- Benefit from our company pension scheme.
- Relax in our breakout facilities.
- Participate in company social events.
- Take advantage of our annual leave purchase scheme.
- And much more!
Life at Littlefish…
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.
- I am High Performing: I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
- I am Passionate: We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
- I Have a Can-Do Attitude: I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds.
Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a ‘prefer not to say’).
IT Service Desk Engineer 306726 in Nottingham employer: Little Fish (UK) Ltd.
Contact Detail:
Little Fish (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer 306726 in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Littlefish's social media and website. Understanding their values and vibe will help you connect better during your chat.
✨Tip Number 2
Practice your tech skills! Brush up on common IT issues and troubleshooting techniques. Being able to demonstrate your knowledge in real-time will show you're ready to tackle the challenges of the role.
✨Tip Number 3
Prepare some questions! Think about what you want to know about the team and the projects you'll be working on. This shows you're genuinely interested and ready to engage with the Littlefish community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Littlefish team right from the start.
We think you need these skills to ace IT Service Desk Engineer 306726 in Nottingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm shine through! We want to see how excited you are about the role and the chance to be part of our Littlefish team. Share why you’re passionate about IT and helping others!
Tailor Your Application: Make sure to customise your application for the IT Service Desk Engineer position. Highlight your relevant skills and experiences that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining us.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s necessary. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and hit that apply button!
How to prepare for a job interview at Little Fish (UK) Ltd.
✨Know Your Tech
Brush up on your knowledge of desktop, laptop, and printer troubleshooting. Familiarise yourself with common issues and solutions, as well as basic network and server concepts. This will help you answer technical questions confidently and show that you're ready to tackle real-world problems.
✨Show Your Passion
Littlefish values passionate individuals, so be sure to express your enthusiasm for technology and customer service during the interview. Share examples of how you've gone above and beyond in previous roles or projects, demonstrating your can-do attitude and commitment to excellence.
✨Practice Communication Skills
As an IT Service Desk Engineer, effective communication is key. Practice explaining technical concepts in simple terms, as you'll need to communicate with clients who may not have a technical background. Role-play common scenarios with a friend to build your confidence.
✨Embrace Change
Littlefish is looking for candidates who embrace change with optimism. Be prepared to discuss how you've adapted to new technologies or processes in the past. Highlight your ability to think outside the box and your willingness to step outside your comfort zone to solve problems.