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- Tasks: Support customers by resolving IT issues and troubleshooting technologies.
- Company: Join the vibrant Littlefish team in a hybrid role.
- Benefits: Earn up to £26,525, enjoy 25 days leave, and access health perks.
- Why this job: Be part of a passionate team that celebrates success and embraces change.
- Qualifications: Must be a UK resident for 5 years and have a can-do attitude.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 26525 - 37035 £ per year.
Join the Littlefish Team!
Salary: Up to £26,525
Location: Nottingham (Hybrid)
Must be eligible for SC Clearance (UK resident for the last 5 years)
At Littlefish, we seek individuals who can make a real impact and become giant slayers. As the world evolves, we look for people who embrace change with optimism and excitement. We value passionate, high‑performing individuals who thrive on thinking outside the box. Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team members who continue to drive our growth with your passion, skills, and experience. If this sounds like you and you’re excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.
Role Overview
As an IT Service Desk Engineer, you’ll be the friendly, knowledgeable voice our customers rely on when something’s not working. You’ll learn a huge amount on the job while supporting a wide variety of technologies and real‑world problems. You’ll also be joining an incredible team – a supportive, energetic group of people who collaborate, celebrate wins together, and make Littlefish a genuinely great place to work.
Responsibilities
- Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting.
- Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer-specific SLAs.
- Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner.
- Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales.
- Work on specific IT projects for customers as directed by the Service Management team.
- Undertake any other responsibilities at the line manager’s discretion.
What We Offer
- Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy.
- Earn a referral bonus of £1,000 when you successfully refer a friend.
- Enjoy 25 days of annual leave plus public/bank holidays.
- Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.).
- Dress casually with our relaxed dress policy.
- Benefit from our company pension scheme.
- Relax in our breakout facilities.
- Participate in company social events.
- Take advantage of our annual leave purchase scheme.
- And much more!
Please Note
Some of roles may require Security Clearance.
Life at Littlefish…
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
I am High Performing - I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a ‘prefer not to say’.
IT Service Desk Engineer 301458 in Nottingham employer: Little Fish (UK) Ltd.
Contact Detail:
Little Fish (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer 301458 in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Littlefish on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences that showcase your problem-solving abilities and how you handle tricky situations.
✨Tip Number 3
Show your passion for technology and helping others during the interview. Littlefish loves candidates who are enthusiastic and can demonstrate a genuine interest in the role and the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Littlefish team!
We think you need these skills to ace IT Service Desk Engineer 301458 in Nottingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our team at Littlefish.
Tailor Your CV: Make sure to customise your CV for the IT Service Desk Engineer position. Highlight relevant experience and skills that align with what we’re looking for, especially in troubleshooting and customer service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Little Fish (UK) Ltd.
✨Know Your Tech Stuff
As an IT Service Desk Engineer, you'll need to be familiar with desktop, laptop, and printer issues. Brush up on common troubleshooting techniques and be ready to discuss your experience with various technologies. This will show that you're not just a friendly voice, but also a knowledgeable one!
✨Show Off Your Communication Skills
Littlefish values effective communication, so practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to manage technical queries professionally and clearly. Think of examples where you’ve successfully resolved issues while keeping clients informed.
✨Embrace the Littlefish Values
Familiarise yourself with Littlefish's core values: high performance, passion, and a can-do attitude. Prepare to share how you embody these values in your work. This will help you connect with the team and show that you’re a great cultural fit.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you handled IT incidents or worked on projects. Be ready to explain your thought process and how you prioritised tasks to meet deadlines, showcasing your ability to thrive under pressure.
