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- Tasks: Support customers with tech issues and troubleshoot a variety of technologies.
- Company: Join the dynamic Littlefish team in a collaborative and inclusive environment.
- Benefits: Earn £27,625, enjoy 25 days leave, healthcare cash plan, and casual dress code.
- Why this job: Make a real impact while working with passionate and friendly colleagues.
- Qualifications: Must be eligible for SC Clearance and have a can-do attitude.
- Other info: Great career growth opportunities and a supportive team culture.
The predicted salary is between 27625 - 27625 £ per year.
Join the Littlefish Team!
Salary: £27,625
Location: Nottingham (Hybrid)
Must be eligible for SC Clearance (UK resident for the last 5 years)
At Littlefish, we seek individuals who can make a real impact and become giant slayers. As the world evolves, we look for people who embrace change with optimism and excitement. We value passionate, high-performing individuals who thrive on thinking outside the box.
Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team members who continue to drive our growth with your passion, skills, and experience. If this sounds like you and you’re excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.
Role Overview:
As an IT Service Desk Engineer, you’ll be the friendly, knowledgeable voice our customers rely on when something’s not working. You’ll learn a huge amount on the job while supporting a wide variety of technologies and real‑world problems. You’ll also be joining an incredible team — a supportive, energetic group of people who collaborate, celebrate wins together, and make Littlefish a genuinely great place to work.
Responsibilities:
- Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting.
- Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer-specific SLAs.
- Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner.
- Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales.
- Work on specific IT projects for customers as directed by the Service Management team.
- Undertake any other responsibilities at the line manager’s discretion.
What We Offer:
- Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy.
- Earn a referral bonus of £1,000 when you successfully refer a friend.
- Enjoy 25 days of annual leave plus public/bank holidays.
- Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.).
- Dress casually with our relaxed dress policy.
- Benefit from our company pension scheme.
- Relax in our breakout facilities.
- Participate in company social events.
- Take advantage of our annual leave purchase scheme.
- And much more!
Life at Littlefish…
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
I am High Performing – I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
I am Passionate – We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
I Have a Can-Do Attitude – I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a ‘prefer not to say’).
Hybrid IT Service Desk Engineer – SC Clearance Eligible in Nottingham employer: Little Fish (UK) Ltd.
Contact Detail:
Little Fish (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Engineer – SC Clearance Eligible in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Littlefish on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching common IT Service Desk scenarios. Think about how you would handle specific technical issues and customer interactions. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion! During interviews, share examples of how you've embraced change or tackled challenges in previous roles. Littlefish loves candidates who have a can-do attitude and are ready to step outside their comfort zones.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Littlefish team!
We think you need these skills to ace Hybrid IT Service Desk Engineer – SC Clearance Eligible in Nottingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm shine through! We want to see that you’re genuinely excited about the role and the chance to be part of our Littlefish team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant skills and experiences that align with what we’re looking for in an IT Service Desk Engineer. This helps us see how you can make a real impact!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Little Fish (UK) Ltd.
✨Know Your Tech
Brush up on your technical knowledge related to desktop, laptop, and printer issues. Familiarise yourself with common troubleshooting steps for 1st and 2nd line support. This will help you answer questions confidently and demonstrate your problem-solving skills.
✨Show Your Passion
Littlefish values passionate individuals, so be sure to express your enthusiasm for technology and customer service during the interview. Share examples of how you've gone above and beyond in previous roles to help customers or improve processes.
✨Embrace the Can-Do Attitude
Prepare to discuss times when you've stepped outside your comfort zone or tackled challenges head-on. Littlefish appreciates candidates who are proactive and willing to challenge the status quo, so highlight your can-do attitude.
✨Communicate Effectively
Practice your communication skills, as you'll need to convey technical information clearly and professionally. Consider role-playing common scenarios with a friend to ensure you're comfortable handling technical queries in a friendly manner.