At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage service delivery.
- Company: Littlefish, a dynamic company focused on customer satisfaction.
- Benefits: Hybrid work setup and competitive salary.
- Other info: Opportunity to coach staff and improve processes in a supportive environment.
- Why this job: Make a real difference in customer experiences and drive team success.
- Qualifications: Strong leadership skills and experience in customer service management.
The predicted salary is between 49500 - 60500 £ per year.
Littlefish is seeking a Customer Service Manager in the UK/Ireland with a strong leadership background to oversee a team of Support Consultants and Engineers. You will ensure exceptional customer experiences, manage service delivery, and act as a key escalation point across projects.
You will drive improvements, coach staff, and maintain high customer satisfaction through proactive management of KPIs and processes. A hybrid work setup and competitive salary are offered.
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Head of Customer Service & Service Delivery employer: Little Fish (UK) Ltd.
At Littlefish Group, we pride ourselves on fostering a vibrant and inclusive work culture in our Nottingham office, where creativity and passion thrive. As an Office Services & Facilities Lead, you'll enjoy a supportive environment that prioritises employee growth through access to extensive training resources and a commitment to continuous improvement. With competitive benefits like a healthcare cash plan, generous annual leave, and a casual dress policy, we ensure our team feels valued and empowered to make a real difference.
