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- Tasks: Provide top-notch IT support and solve complex problems for our key customers.
- Company: Join the dynamic Littlefish team in a collaborative and inclusive environment.
- Benefits: Enjoy a competitive salary, healthcare plan, and access to LinkedIn Learning.
- Why this job: Be the go-to tech expert and make a real impact in a customer-facing role.
- Qualifications: Experience in IT support, strong problem-solving skills, and confidence in communication.
- Other info: Flexible working hours, casual dress policy, and opportunities for career growth.
The predicted salary is between 32000 - 40000 ÂŁ per year.
Come and join the Littlefish team!
Work location: Brentford
Salary: Up to: ÂŁ40,000
Working a shift pattern of 5 days in 7, including evenings, weekends and bank holidays.
Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.
The role and what you’ll be getting up to on a day to day basis:
Littlefish is looking for a confident, highly skilled IT Onsite Support Engineer who thrives in customer facing environments, solves problems others can’t, and brings strong technical capability across modern workplace technologies. In this pivotal role, you won’t just provide technical support — you’ll become the go‑to expert and trusted technical presence for one of Littlefish’s key customers. You will build strong relationships, understand their environment inside‑out, and become an essential extension of their team. Your ability to communicate clearly, solve problems quickly, and represent Littlefish with professionalism will be critical. This is a role for someone who takes pride in delivering consistent, high‑quality onsite support and who thrives when they are the face of service excellence on the customer’s premises.
You will:
- Deliver onsite and remote support for desktops, laptops, printers, applications, and Microsoft 365 services
- Own and progress technical incidents and service requests to SLA
- Troubleshoot and resolve issues across Windows 10/11, Active Directory, Office 365, Exchange, Apple OSX/iOS and modern deployment tools (SCCM/WSUS/MDT)
- Support projects, installations, deployments, moves, adds and changes
- Work independently during quieter periods, using time effectively
- Maintain and grow your technical certifications and qualifications
- Represent Littlefish professionally, consistently, and with confidence
- Support across multiple sites
- Troubleshoot and resolve issues across audio visual equipment
- Liaise with high profile members of the organisation and prioritise accordingly
What you bring:
- Previous experience in an IT support position (1st/2nd line)
- ITIL Foundation
- Microsoft certifications
- Understanding of networks and patching
- Experience in structured ITSM environments
- Strong, demonstrable problem-solving ability
- Confidence working unsupervised, managing your own workload
- Ability to translate complex technical issues into clear, simple language for customers
- Calm under pressure, with strong ownership and customer management skills
- Hands‑on support experience across modern technologies: Windows 10/11, MS Office 365 & Exchange, Active Directory, Apple OSX & iOS, Printer/Desktop hardware, Intune/Autopilot/ABM, Network skills, Servers, AP’s, UPS
What can we offer you?
- Referral bonus scheme of ÂŁ1000 when you successfully refer a friend.
- Access to our LinkedIn Learning platform, with over 16000 expert‑led online tutorials to enhance and achieve your personal and professional goals.
- Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare.
- Casual dress policy
- Company Pension Scheme
- Company social events
- 25 days annual leave plus public / bank holidays
- Purchase of annual leave scheme
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.
- I am High Performing - I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
- I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
- I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a “prefer not to say” option.
IT Onsite Support Engineer 301869 in Brentford employer: Little Fish (UK) Ltd.
Contact Detail:
Little Fish (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Onsite Support Engineer 301869 in Brentford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Littlefish's values and think about how you can align your experiences with them. Show us that you're not just a tech whiz but also a passionate team player who fits right in.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting on the spot, brush up on common IT issues and how to resolve them. We want to see you shine when faced with challenges during the interview.
✨Tip Number 3
Be ready to showcase your communication skills! You'll need to explain complex tech stuff in simple terms. Think of examples where you've done this before, so we can see how you connect with customers and colleagues alike.
✨Tip Number 4
Don’t forget to ask questions! Show us your enthusiasm by asking about the team dynamics or upcoming projects. This not only demonstrates your interest but also helps you figure out if Littlefish is the right fit for you.
We think you need these skills to ace IT Onsite Support Engineer 301869 in Brentford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We want to see that you’re excited about the role and how you can contribute to our team at Littlefish. Share specific examples of your past experiences that highlight your passion for IT support.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight relevant skills and experiences that match what we’re looking for in an IT Onsite Support Engineer. This shows us that you’ve done your homework and understand what it takes to be a giant slayer with us!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language to explain your technical skills and experiences. Remember, we value the ability to translate complex issues into simple terms, so show us you can do just that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Littlefish and what we stand for!
How to prepare for a job interview at Little Fish (UK) Ltd.
✨Know Your Tech Inside Out
As an IT Onsite Support Engineer, you’ll need to be the go-to expert. Brush up on your knowledge of Windows 10/11, Microsoft 365, and other technologies mentioned in the job description. Be ready to discuss specific troubleshooting scenarios you've handled in the past.
✨Showcase Your Problem-Solving Skills
Littlefish values strong problem-solving abilities. Prepare examples of complex issues you've resolved, focusing on your thought process and the steps you took. This will demonstrate your capability to think outside the box and tackle challenges head-on.
✨Communicate Clearly and Confidently
Since you'll be liaising with high-profile members, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and professionalism to show that you can represent Littlefish effectively.
✨Embrace the Company Culture
Familiarise yourself with Littlefish's values: high performance, passion, and a can-do attitude. Be prepared to share how your personal values align with theirs and how you can contribute to their mission of service excellence.
