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- Tasks: Provide top-notch desktop IT support and resolve tech issues for staff and students.
- Company: Local educational institution in Havant with a supportive work culture.
- Benefits: Opportunities for professional growth and a collaborative environment.
- Why this job: Make a difference in education while enhancing your IT skills.
- Qualifications: At least 2 years of IT experience and strong customer service skills.
- Other info: Join a dynamic team dedicated to supporting the learning community.
The predicted salary is between 30000 - 42000 £ per year.
A local educational institution in Havant is seeking a 2nd Line Desktop IT Support Technician to provide exceptional desktop IT support and service to staff and students. This role involves installation, deployment, and maintenance of IT systems, support for lower-grade technicians, and ensuring all IT issues are resolved.
Candidates should have at least 2 years of experience in IT and strong customer service skills. The position offers opportunities for professional growth and a supportive work environment.
2nd Line IT Support Technician — Desktop, Devices & Growth in Havant employer: Little Faces Nursery
Contact Detail:
Little Faces Nursery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Technician — Desktop, Devices & Growth in Havant
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in educational institutions. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, bring along examples of your work. This could be anything from troubleshooting guides to projects you've completed.
✨Tip Number 3
Prepare for the interview like it’s a big exam! Research common IT support scenarios and practice your responses. We want you to demonstrate not just your technical skills but also your customer service prowess.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace 2nd Line IT Support Technician — Desktop, Devices & Growth in Havant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially any roles where you've provided desktop support. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role involves supporting staff and students, it's crucial to showcase your customer service experience. Share examples of how you've gone above and beyond to help users in the past.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Little Faces Nursery
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to desktop support and IT systems. Be prepared to discuss your experience with installation, deployment, and maintenance of IT systems, as well as any specific tools or software you've used.
✨Showcase Your Customer Service Skills
Since this role involves supporting staff and students, it's crucial to demonstrate your strong customer service skills. Think of examples where you've successfully resolved issues or helped users in a friendly and efficient manner.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life IT support scenarios. Practice how you would handle common issues or conflicts, especially those involving lower-grade technicians. This will show your problem-solving abilities and leadership potential.
✨Express Your Desire for Growth
This position offers opportunities for professional growth, so be sure to express your enthusiasm for learning and advancing in your career. Share any relevant courses or certifications you're interested in pursuing to show your commitment to development.
