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- Tasks: Provide top-notch desktop IT support and mentor junior technicians.
- Company: Join a supportive college environment focused on IT excellence.
- Benefits: Enjoy training opportunities, generous leave, and exclusive discounts.
- Why this job: Make a real difference in tech support while growing your skills.
- Qualifications: Level 2 IT qualification or equivalent experience required.
- Other info: Flexible work-life balance with potential for international travel.
The predicted salary is between 22700 - 28700 £ per year.
Provide exceptional desktop IT support combined with excellent customer service to staff and students.
To act as a mentor (and a point of escalation and support) for lower grade IT Technicians.
To be responsible for the maintenance and administration of all College owned IT systems, and provide operational support to the IT Services Team Leader and Senior Infrastructure IT Technicians.
Responsibilities:
- Installation, deployment and maintenance of all software and hardware products throughout the end-user College IT estate (including, but not limited to, laptops, desktops, Apple Mac devices, tablets and smartphones).
- Support and liaise with the IT Service Desk personnel to ensure identified IT issues are recorded (in LANSweeper) and resolved correctly, providing technical advice and support to staff and students.
- Under the supervision of the Senior IT Technicians team (and/or the IT Services Team Leader) undertake project work for the progression and development of the IT Services offering in line with operational and strategic objectives.
- Support the Senior IT Technician team in the installation, testing and configuration of software packages and updates on infrastructure devices (i.e. servers).
- Support the Senior IT Technician team in ensuring the current backup methodology is appropriate and successful, and to execute tests of that methodology on a regular basis to ensure integrity of backups (under the supervision of the Senior IT Team and/or IT Services Team Leader).
- Assist with the creation and updating of documentation relating to the work practices and procedures of the IT Services department.
Requirements:
- Level 2 qualification in an IT related discipline (or equivalent experience).
- Achieved or willing to work towards a relevant IT related professional qualification.
- At least 2 years’ experience working in IT related role.
- Experience of having worked in a customer facing environment.
- Strong customer service skills.
- Personal time management and good organisation skills.
- Ability to communicate technical concepts to technical and non-technical audiences.
Benefits:
- Invest in Your Growth: Access a wide range of training, in-house coaching, workshops, and funding for qualifications. Opportunities for funded research, with potential international travel.
- Generous Pension Plans: Benefit from either the Local Government Pension Scheme or Teachers’ Pension Scheme.
- Ample Time Off: Enjoy a generous annual leave package to maintain a healthy work-life balance.
- Exclusive Discounts: Get an NUS TOTUM card, offering discounts with hundreds of retailers.
Application:
We strive in offering an inclusive and accessible recruitment and interview process to all candidates. Should you have any questions at all, or require any support with reasonable adjustments, please contact recruitment@hsdc.ac.uk and a member of our team will respond as soon as possible. For more information on the position itself, please connect with George Evermy at george.evermy@hsdc.ac.uk for any queries. Please note, we appreciate the value of each applicant but kindly ask that you complete an application form as we do not accept CVs.
2nd Line Desktop IT Support Technician in Havant employer: Little Faces Nursery
Contact Detail:
Little Faces Nursery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Desktop IT Support Technician in Havant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a 2nd Line Desktop IT Support Technician. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss specific examples of how you've tackled IT issues in the past. Highlight your customer service skills and how you’ve helped users resolve their tech troubles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 2nd Line Desktop IT Support Technician in Havant
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a 2nd Line Desktop IT Support Technician. This will help you tailor your application to highlight your relevant skills and experience.
Show Off Your Customer Service Skills: Since this role involves providing exceptional support to staff and students, make sure to emphasise your customer service experience. Share specific examples of how you've helped others in previous roles, as this will resonate with us and show you're a great fit.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. Avoid jargon unless it's necessary, and remember that we want to see your personality shine through. A well-structured application is much easier for us to read!
Apply Through Our Website: Don't forget to submit your application through our website! This ensures that we receive all the necessary information in the right format. Plus, it helps us keep track of your application more efficiently. We can't wait to hear from you!
How to prepare for a job interview at Little Faces Nursery
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to desktop support. Familiarise yourself with common software and hardware issues, as well as troubleshooting steps. Being able to discuss specific examples from your past experience will show that you’re not just knowledgeable but also practical.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with staff and students, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you resolved an issue or helped someone understand a technical concept, and be ready to discuss these scenarios.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a frustrated user or a critical system failure. Practice your responses to these types of questions, focusing on your problem-solving skills and how you would communicate effectively under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or the tools they use. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
