At a Glance
- Tasks: Lead and scale operations for our partnership team, ensuring data accuracy and partner success.
- Company: Join a dynamic digital product team in the travel industry.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Other info: Opportunity to work with cutting-edge technology and grow your career.
- Why this job: Make a real impact by optimising partnerships and enhancing customer experiences.
- Qualifications: Experience in travel operations, strong analytical skills, and team leadership.
The predicted salary is between 40500 - 49500 £ per year.
We’re looking for a strategic, detail-oriented Partnerships Operations Lead to own and scale the operational backbone of our partnership team, sitting within our Digital Product Team.
You’ll own rate codes, room mapping, GDS connectivity and parity control across our Hotels & Resorts, Experiences and Events partners – working directly with them to ensure everything appears and functions correctly on our side.
This role keeps our partnership product accurate and scalable, ultimately delivering exceptional value to our B2C members and My LER advisors, working closely with the Partnerships, Marketing and Technology teams.
Reports to: Chief Product Officer & VP, Partnerships
Main Duties & Responsibilities
- Own rate codes, room mapping, GDS connectivity and hotel data accuracy across Hotels & Resorts, Experiences and Events.
- Run ongoing rate audits and parity checks, verifying negotiated rates, amenities and contracted terms across all distribution channels.
- Build strong partner relationships and oversee onboarding, ensuring hotel and other partners function correctly on our side.
- Act as the senior escalation point for complex data, rate and partner issues.
- Collaborate with the Partnerships, Marketing and Technology teams to continuously improve processes as the partner portfolio scales.
- Leadership & Team Development
- Lead, coach and develop the Partnership Operations team, setting clear performance expectations and supporting career progression.
- Build a culture of accountability, collaboration and continuous improvement, keeping the team aligned with business goals and service standards.
- Track team performance against KPIs and report on operational health to senior leadership.
Requirements
- Proven experience in travel partner distribution (hotels and experiences), GDS and rate/content operations, including room/product configuration and rate mapping logic – with knowledge of systems such as Amadeus and Synxis.
- Experience managing or mentoring teams within a travel operations, partnerships or distribution environment.
- Excellent analytical skills, with the ability to identify and resolve data issues at scale.
- Strong organisational skills, managing competing priorities and driving operational improvements.
- Proficient in Microsoft Excel and Office applications, and comfortable with emerging AI tools (Chat GPT, Claude).
Partnerships Operations Lead in Slough employer: Little Emperors
Little Emperors is an exceptional employer that fosters a vibrant work culture focused on collaboration and innovation, particularly in the luxury travel sector. With a commitment to employee growth, the company offers opportunities for professional development and mentorship, ensuring that team members thrive in their roles. Located in a dynamic environment, employees benefit from a flexible work arrangement, allowing for a balanced lifestyle while contributing to a premium membership experience.
StudySmarter Expert Advice🤫
We think this is how you could land Partnerships Operations Lead in Slough
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Little Emperors who are looking for fresh talent for roles like Partnerships Operations Lead.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Little Emperors and give you a leg up for your Partnerships Operations Lead application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Partnerships Operations Lead openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Partnerships Operations Lead in Slough
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Partnerships Operations Lead role at Little Emperors.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Partnerships Operations Lead position at Little Emperors.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Little Emperors.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Little Emperors's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Partnerships Operations Lead.
How to prepare for a job interview at Little Emperors
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Little Emperors.
