At a Glance
- Tasks: Help clients plan their dream trips and provide top-notch customer service.
- Company: Join Little Emperors, a leading luxury travel advisory team.
- Benefits: Competitive salary, flexible hours, and opportunities for travel perks.
- Other info: Dynamic role with opportunities to engage with luxury hotel partners.
- Why this job: Be the go-to expert for luxury travel and create unforgettable experiences.
- Qualifications: 4+ years in luxury travel or high-end hospitality with strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
We're seeking a passionate, knowledgeable, and proactive Travel Advisor to join our expanding team. If you thrive on delivering excellence and are driven by innovation, we would love to hear from you. As a Travel Advisor for Little Emperors, you will be at the heart of the operation, providing end-to-end member support from enquiry to booking and beyond.
Key Responsibilities
- Effective management of bookings from enquiry, via our app or manually, through to booking and beyond.
- Maintain strong working knowledge of all active specialist suppliers across verticals, ensuring the best options are presented to members.
- Management of various inboxes, ensuring enquiries are dealt with efficiently and promptly.
- Address and resolve rate parity issues.
- Engage with Hotel Partners through both in-office and out-of-office events to continually improve product knowledge and strengthen relationships; attendance at some evening events is expected.
- Member engagement, including proactive outreach to generate new leads and maintain member loyalty.
- Maintain accurate and up-to-date member and booking records within the CRM system.
- Provide tailored hotel and destination recommendations based on individual member preferences and travel history.
- Keep up to date with new hotel openings, luxury travel trends and competitor offerings to inform member recommendations.
Requirements
- Minimum 4 years' experience in a travel advisory, luxury concierge, or high-end hospitality role, including prior experience as a travel consultant within a luxury tour operator or similar.
- Experience booking with DMCs, cruises, flights, and tailor-made itineraries and packages.
- Deep understanding of luxury hotels, destinations, and discerning clientele.
- Exceptional communication skills, both written and verbal.
- Highly organised, solutions-driven, and able to multitask in a fast-paced environment.
- In-depth knowledge and understanding of GDS (Amadeus) and CRM systems.
- Strong interpersonal skills, discretion, and relationship-building.
- Exceptional time management.
- ATOL / ABTA knowledge is desirable but not essential.
Travel Advisor - Customer Service in London employer: Little Emperors
At Little Emperors, we pride ourselves on being an exceptional employer that values passion and innovation in the travel industry. Our collaborative work culture fosters personal and professional growth, offering employees opportunities to engage with luxury hotel partners and enhance their expertise. Located in a vibrant area, we provide a dynamic environment where your contributions directly impact our members' experiences, making every day rewarding and meaningful.
