At a Glance
- Tasks: Drive strategic partnerships and enhance membership offerings for a luxury travel club.
- Company: Join Little Emperors, a leading private luxury travel club since 2009.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Office-based 4 days a week with one day remote; dynamic environment with career advancement.
- Why this job: Shape the future of luxury travel while building valuable relationships and driving growth.
- Qualifications: Experience in partnerships, business development, and a passion for exceptional customer experiences.
The predicted salary is between 51750 - 63250 £ per year.
Identify, develop and secure strategic acquisition partnerships with organisations and communities that align with the Little Emperors brand, ensuring the right membership offering is matched to the right audience while protecting the exclusivity and value of the membership proposition.
Build and manage strong relationships with acquisition partners, developing engagement strategies that keep partners informed, engaged and consistently generating high-quality member referrals.
Support the development, launch and growth of new membership initiatives and acquisition channels, helping to shape their proposition, engagement strategy and long-term success.
Work with the Marketing Director and CRM Manager to develop acquisition campaigns, messaging and initiatives that strengthen the membership proposition and drive commercial growth.
Continuously identify new acquisition opportunities, partnerships and audience segments that support sustainable membership growth while maintaining the premium positioning of Little Emperors.
Deliver monthly and quarterly membership acquisition targets, monitoring pipeline performance and conversion metrics to provide regular reporting and recommendations to the Head of Memberships.
Ensure the CRM is maintained with accurate member information, supporting effective member engagement, relationship management and retention.
Support, mentor and manage the Memberships Specialist providing clear direction, feedback and day-to-day guidance to ensure high quality delivery and performance.
Track membership KPIs, analysing performance and making recommendations for continuous improvement.
Experience in membership, partnerships, business development, account management or commercial relationship management, ideally within luxury travel, hospitality, private clubs or another premium brand.
A proven track record of driving customer or member acquisition through strategic partnerships, networking and relationship building.
Experience developing and managing long-term commercial relationships that deliver measurable business growth.
Strong commercial awareness, with the ability to identify new opportunities and match the right proposition to the right audience.
Highly organised, with strong project management skills and the ability to manage multiple priorities simultaneously.
Comfortable using CRM systems and performance data to monitor success, identify trends and make recommendations.
Experience managing or mentoring others, providing clear direction and support to help individuals perform at their best.
Passion for delivering exceptional customer experiences and an understanding of the expectations of affluent and discerning audiences.
Please note this role is office based 4 days a week and one day working from home.
Head of Membership (Permanent) in London employer: Little Emperors
Little Emperors is an exceptional employer that fosters a dynamic and collaborative work culture, where employees are empowered to drive strategic partnerships and enhance the luxury travel experience. With a strong focus on professional growth, team members benefit from mentorship opportunities and the chance to shape innovative membership initiatives, all while enjoying a flexible work arrangement of four days in the office and one day remote. Located in a vibrant area, the company offers a unique environment that values exclusivity and excellence, making it an attractive place for those passionate about delivering outstanding customer experiences.
