At a Glance
- Tasks: Lead member acquisition, engagement, and retention for a luxury travel club.
- Company: Join Little Emperors, a private luxury travel club with a focus on exceptional experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Office-based role with one day of remote work; dynamic team environment.
- Why this job: Make a real impact in the luxury travel industry while connecting with discerning members.
- Qualifications: Experience in membership or partnerships, strong communication skills, and a passion for customer experience.
The predicted salary is between 35000 - 42000 £ per year.
The Membership Manager plays a critical role within the Memberships team, leading the acquisition, engagement and retention of members across Little Emperors' membership programmes. Responsible for identifying new acquisition opportunities, developing strategic partnerships and delivering an exceptional member experience, the role works closely with the Marketing team and wider business to grow the membership base, strengthen retention and continually evolve the membership proposition.
Key Responsibilities
- Membership Growth & Acquisition
- Own the member acquisition strategy for Little Emperors, identifying and developing new acquisition channels, partnerships and opportunities that drive sustainable membership growth while protecting the exclusivity and value of the membership proposition.
- Identify, develop and secure strategic acquisition partnerships with organisations and communities that align with the Little Emperors brand, ensuring the right membership offering is matched to the right audience.
- Build and manage strong relationships with acquisition partners, developing engagement strategies that keep partners informed, engaged and consistently generating high-quality member referrals.
- Support the development, launch and growth of new membership initiatives and acquisition channels.
- Generate, nurture and convert prospective members across both strategic partnerships and direct membership enquiries.
- Work with the Marketing Director and CRM Manager to develop acquisition campaigns, messaging and initiatives that strengthen the membership proposition and drive commercial growth.
- Continuously identify new acquisition opportunities, partnerships and audience segments that support sustainable membership growth.
- Deliver monthly and quarterly membership acquisition targets, monitoring pipeline performance and conversion metrics.
- Member Engagement & Retention
- Act as a key point of contact for member feedback, identifying trends and opportunities for improvement.
- Work with the marketing team to create retention campaigns, including lifecycle communications and exclusive member activity.
- Measure member satisfaction, engagement and retention, implementing improvements where required.
- Identify members who may be disengaging and implement retention strategies.
- Work cross-functionally to ensure members consistently receive a premium experience.
- Ensure the CRM is maintained with accurate member information.
- Membership Strategy & Programme Development
- Continually review and evolve the membership proposition to ensure it remains competitive and relevant.
- Research industry trends and competitor membership programmes to identify new opportunities.
- Develop new member benefits, partnerships and exclusive offers that increase perceived value.
- Support, mentor and manage the Memberships Specialist providing clear direction, feedback and day-to-day guidance.
- Track membership KPIs, analysing performance and making recommendations for continuous improvement.
What We Are Looking For
- Experience in membership, partnerships, business development, account management or commercial relationship management, ideally within luxury travel, hospitality, private clubs or another premium brand.
- A proven track record of driving customer or member acquisition through strategic partnerships, networking and relationship building.
- Experience developing and managing long-term commercial relationships that deliver measurable business growth.
- Strong commercial awareness, with the ability to identify new opportunities and match the right proposition to the right audience.
- Experience developing initiatives that improve customer or member engagement, retention and loyalty.
- Confident collaborating with marketing and cross-functional teams to deliver acquisition and retention campaigns.
- Excellent communication, negotiation and influencing skills.
- A warm, personal approach to member engagement.
- Highly organised, with strong project management skills.
- Comfortable using CRM systems and performance data to monitor success.
- Experience managing or mentoring others.
- Passion for delivering exceptional customer experiences and an understanding of the expectations of affluent and discerning audiences.
Please note this role is office based 4 days a week and one day working from home.
Founded in 2009, Little Emperors is a private luxury travel club connecting travellers and independent advisors with the world's finest hotels, experiences and journeys.
Memberships Manager in City of London employer: Little Emperors
Little Emperors is an exceptional employer that fosters a vibrant work culture focused on collaboration and innovation, particularly in the luxury travel sector. With a commitment to employee growth, the company offers opportunities for professional development and mentorship, ensuring that team members thrive in their roles. Located in a dynamic environment, employees benefit from a flexible work arrangement, allowing for a balanced lifestyle while contributing to a premium membership experience.
StudySmarter Expert Advice🤫
We think this is how you could land Memberships Manager in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Little Emperors. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Little Emperors
Don't be shy about reaching out to Little Emperors directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Memberships Manager in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Little Emperors and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Little Emperors
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
