Membership Coordinator (Permanent) in City of London

The Membership Manager plays a critical role within the Memberships team, leading the identification, development and securing of strategic acquisition partnerships with organisations and communities that align with the Little Emperors brand, ensuring the right membership offering is matched to the right audience while protecting the exclusivity and value of the membership proposition.

Key Responsibilities:

• Build and manage strong relationships with acquisition partners, developing engagement strategies that keep partners informed, engaged and consistently generating high-quality member referrals.
• Support the development, launch and growth of new membership initiatives and acquisition channels, helping to shape their proposition, engagement strategy and long-term success.
• Work with the Marketing Director and CRM Manager to develop acquisition campaigns, messaging and initiatives that strengthen the membership proposition and drive commercial growth.
• Continuously identify new acquisition opportunities, partnerships and audience segments that support sustainable membership growth while maintaining the premium positioning of Little Emperors.
• Deliver monthly and quarterly membership acquisition targets, monitoring pipeline performance and conversion metrics to provide regular reporting and recommendations to the Head of Memberships.
• Ensure the CRM is maintained with accurate member information, supporting effective member engagement, relationship management and retention.
• Support, mentor and manage the Memberships Specialist providing clear direction, feedback and day-to-day guidance to ensure high quality delivery and performance.
• Track membership KPIs, analysing performance and making recommendations for continuous improvement.

Experience Required:

• Experience in membership, partnerships, business development, account management or commercial relationship management, ideally within luxury travel, hospitality, private clubs or another premium brand.
• A proven track record of driving customer or member acquisition through strategic partnerships, networking and relationship building.
• Experience developing and managing long-term commercial relationships that deliver measurable business growth.
• Strong commercial awareness, with the ability to identify new opportunities and match the right proposition to the right audience.
• Highly organised, with strong project management skills and the ability to manage multiple priorities simultaneously.
• Comfortable using CRM systems and performance data to monitor success, identify trends and make recommendations.
• Experience managing or mentoring others, providing clear direction and support to help individuals perform at their best.
• Passion for delivering exceptional customer experiences and an understanding of the expectations of affluent and discerning audiences.

Please note this role is office based 4 days a week and one day working from home.

Founded in 2009, Little Emperors is a private luxury travel club connecting travellers and independent advisors with the world's finest hotels, experiences and journeys. Travellers access the lowest available rates and real benefits like complimentary breakfast, room upgrades and hotel credits, through an intuitive platform and a team of travel experts available by phone, WhatsApp or email, day or night. Independent advisors join through MyLER, an invite-only programme giving them the tools, relationships and commercial terms to build a successful luxury travel business.