We are looking for an enthusiastic and customer-focused individual to join our team as Front of House Staff at our nursery. You will be responsible for delivering excellent customer service and ensuring a welcoming, positive experience for all our parents and visitors. This role involves direct interaction with families, managing administrative tasks, and helping to ensure a seamless service flow in a fast-paced and dynamic environment.
Key Responsibilities
- Nursery Experience required
- Childcare L2/ L3 qualification desirable
- Desirable customer service training
- To be familiar with platforms such as Famly, brightwheel, Procare Solutions, Lillio (formerly HiMama), LineLeader by ChildcareCRM, and KINDERPEDIA.
- Be the welcoming face of the nursery, greeting parents and children each day and serving as their primary point of contact via email and phone.
- Organize and oversee settling-in sessions for new children.
- Lead the Nursery Operations team (including kitchen and cleaning staff), working collaboratively to maintain high standards of cleanliness and kitchen operations. Familiar with children diaries and restriction.
- Assist the nursery manager with compliance tasks, such as conducting in-person Right to Work verifications, (Pinpoint, Zinc).
- Be a role model for operational excellence, maintaining high standards, embracing feedback, and never cutting corners.
- Manage parent communications, ensuring timely responses to emails, addressing parent surveys, processing session change requests, and ensuring personal tours are conducted on schedule.
- Managing Rota and agency attendance
- Dealing with invoices and extra day purchases
- Familiar with “Enjoy Benefit”
- Liase with nursery manager and report parents and teams enquiries
- Have understanding of Safeguarding and whistleblowing
- Understanding Ofsted
- Work under pressure and multi task
Front Of House in Beckenham employer: Little Elms Daycare
Little Elms Daycare Nurseries is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive family-run environment in Catford. With competitive salaries, generous childcare discounts, and opportunities for professional growth across all seven nurseries, employees are encouraged to thrive while enjoying excellent benefits such as free uniforms and access to an Employee Assistance Programme. The culture here values every voice, ensuring that team members feel appreciated and empowered in their roles.
