At a Glance
- Tasks: Connect with families, answer queries, and support their nursery journey.
- Company: Join a caring team at Little Elms Daycare, dedicated to family support.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Be part of a friendly team focused on safeguarding children.
- Why this job: Make a difference in families' lives while developing your communication skills.
- Qualifications: Strong phone skills and a passion for helping others.
The predicted salary is between 40500 - 49500 £ per year.
Enquiries and family support
- Contact new enquiries promptly by telephone.
- Make daily outbound calls to prospective families and follow up consistently.
- Build warm and professional relationships with parents and carers.
- Understand each family’s requirements, including nursery location, child’s age, preferred start date, sessions required and funding eligibility.
- Answer questions about nursery sessions, fees, funded childcare, settling in arrangements, curriculum and the enrolment process.
- Identify any concerns preventing a family from proceeding and provide helpful, accurate information.
- Ensure families feel supported, informed and valued throughout their admissions journey.
Tours and enrolments
- Monitor outstanding forms and contact families when further information is required.
- Reschedule missed or cancelled appointments.
- Keep families updated until their place and start date are confirmed.
- Support the Admissions Lead with waiting lists and nursery availability.
Enquiry management
- Follow an agreed contact schedule so that no enquiry is missed.
- Work towards agreed targets for calls, tours, registrations and enrolments.
- Record reasons why families proceed, delay or decide against booking.
- Share useful feedback about parent demand, availability and common concerns.
- Contribute ideas to improve enquiry conversion and the overall parent journey.
Systems and administration
- Maintain accurate and up to date prospect records.
- Use Microsoft Outlook, Word, Excel and Teams confidently.
- Follow on leads generated through Meta advertising, website forms, telephone calls and emails.
- Use nursery software, with training provided where required.
- Record follow up actions, tour outcomes and next steps where necessary.
- Handle personal information carefully and follow UK GDPR and confidentiality requirements.
Personal qualities
- The successful candidate will be warm, approachable and genuinely interested in supporting families.
- Confident and comfortable speaking on the telephone throughout the day.
- Positive, persuasive and able to communicate the benefits of Little Elms.
- Patient and understanding when parents have questions or concerns.
- Persistent with follow ups while remaining professional and respectful.
- Calm and organised during busy periods.
- Accurate, dependable and committed to completing agreed actions.
- Supportive, collaborative and willing to contribute to the wider team.
Safeguarding
Little Elms Daycare is committed to safeguarding and promoting the welfare of children. The successful candidate will be expected to follow all safeguarding, confidentiality and data protection procedures. Appointment will be subject to satisfactory references and any required background checks, including an enhanced DBS check.
Enquiries Call Coordinator in Beckenham employer: Little Elms Daycare
Little Elms Daycare Nurseries is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive family-run environment in Catford. With competitive salaries, generous childcare discounts, and opportunities for professional growth across all seven nurseries, employees are encouraged to thrive while enjoying excellent benefits such as free uniforms and access to an Employee Assistance Programme. The culture here values every voice, ensuring that team members feel appreciated and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Enquiries Call Coordinator in Beckenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Little Elms Daycare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Little Elms Daycare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Enquiries Call Coordinator in Beckenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Little Elms Daycare:Your cover letter is your chance to shine! Tell us why you want to work at Little Elms Daycare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Little Elms Daycare!
How to prepare for a job interview at Little Elms Daycare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
