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- Tasks: Provide top-notch tech support and manage ticket lifecycles in a dynamic environment.
- Company: Join an award-winning, B Corp Certified media and tech company in Shoreditch.
- Benefits: Enjoy hybrid working, mental health programmes, free lunches, and more perks!
- Other info: Mentor junior specialists and contribute to a collaborative tech support culture.
- Why this job: Make a real impact by bridging the gap between people and technology.
- Qualifications: Tech support experience with strong troubleshooting and customer-facing skills.
The predicted salary is between 30000 - 40000 £ per year.
Based in the heart of Shoreditch, we are a multi-platform production company, social media agency, and digital media network who are currently on a quest to find a Technology Specialist to join our Tech Ops team. In this role, you will provide world class tech support by logging all incidents, problems and requests raised in our IT service desk. As Technology Specialist, you will proactively manage ticket updates and own the ticket lifecycle through to resolution, working with a wide range of technologies and people. The ideal candidate will enjoy working in a fast-paced environment and will be able to shift gears easily - we’re looking for someone who genuinely enjoys building a rapport with teams and bridging the gap between people and tech.
PERKS OF THE JOB
We are proud to be an award winning, B Corp Certified workplace with employee wellbeing at the heart of everything we do. We offer hybrid and flexi-time working, mental health and wellbeing programmes, enhanced gender neutral parental leave, interest free financial support and a digital nomad policy that allows you to work from abroad in two one week blocks a year. Plus all the usuals such as pension contributions, annual leave and office perks like free lunches, socials, and health treatments!
HOW YOU'LL SPEND YOUR TIME
- Taking ownership of support requests, ensuring they are logged and updated in appropriate systems.
- Escalating complex problems to the relevant team members, collaborating effectively and keeping end users updated.
- Administering identity platforms including Okta, to set up user accounts and manage access permissions.
- Configuring and building end user devices in a timely fashion, for deployment at scale.
- Carrying out day to day maintenance, administration and support on end user devices including laptops and mobiles/tablets.
- Contributing to the growing Tech Ops knowledge‑base, updating both internal and customer facing documentation.
- Mentoring Junior Technology Specialists and helping to create a supportive, collaborative environment where great tech support happens seamlessly.
- Maintaining asset register and ensure necessary equipment remains available for loans or replacements at short notice.
- Maintaining best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards.
WHAT YOU NEED TO SUCCEED
Skills matter, experience is useful, attitude is everything. Recent experience of working in a tech support role, preferably in a media or tech business. Familiar with macOS, Windows, iOS, Google Workspace, VC and AV Systems. Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP. Strong troubleshooting skills, particularly around hardware, software and networking. Customer-facing skills are essential: communicating effectively in a variety of settings and styles, building rapport quickly and effectively with end users from all different levels of organisation, active listener, and attuned to the nuances involved in resolving high-pressure situations. Comfortable within a fast-paced environment, able to shift gears easily and learn quickly when facing new problems.
Technology Specialist employer: Little Dot Studios
Contact Detail:
Little Dot Studios Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Specialist
✨Tip Number 1
Network like a pro! Attend tech meetups or industry events in Shoreditch to connect with potential employers and fellow tech enthusiasts. Don’t be shy – introduce yourself and share your passion for technology!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your tech support projects or any cool tech solutions you've implemented. This will give you an edge and demonstrate your hands-on experience to hiring managers.
✨Tip Number 3
Prepare for the interview by brushing up on common tech support scenarios. Think about how you’d handle tricky situations, especially those involving customer interactions. We want to see your problem-solving skills in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at StudySmarter. Let’s make tech support seamless together!
We think you need these skills to ace Technology Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Technology Specialist role. Highlight your tech support experience and any relevant skills that match what we're looking for. We want to see how you can bridge the gap between people and tech!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about tech support and how you thrive in fast-paced environments. Show us your personality and how you build rapport with teams.
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled tricky tech issues in the past. We love seeing strong troubleshooting skills, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Little Dot Studios
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Windows, iOS, and Google Workspace. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with Active Directory and networking principles. This will show that you're not just a tech whiz but also someone who can handle the specific tools they'll be using.
✨Show Off Your Customer-Facing Skills
Since this role involves a lot of interaction with end users, practice how you communicate complex tech concepts in simple terms. Think of examples where you've successfully built rapport with users or resolved high-pressure situations. This will demonstrate your ability to bridge the gap between people and tech, which is key for this position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking through how you would handle common tech support issues or escalations. Being able to articulate your thought process and problem-solving approach will impress the interviewers and show that you can think on your feet in a fast-paced environment.
✨Emphasise Team Collaboration
This role requires working closely with various teams, so highlight your experience in collaborative environments. Share examples of how you've mentored others or contributed to a supportive team culture. This will align with their values and show that you're not just a lone wolf but someone who thrives in a team setting.