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- Tasks: Shape and evolve History Hit's SVOD platform while enhancing subscriber experience.
- Company: Join an award-winning digital content studio in the heart of Shoreditch.
- Benefits: Enjoy hybrid working, mental health support, and free lunches!
- Why this job: Make a real impact on a leading digital history brand during a key growth phase.
- Qualifications: Experience in product management and a passion for digital media.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 40000 - 50000 £ per year.
8 month FTC. Hybrid/3 days in London Office. Based in the heart of Shoreditch, we are an award winning digital content studio and media network who are currently on a quest to find a Product Manager to join our team at History Hit - History Hit is part of Little Dot Studios and is the UK’s biggest digital history brand.
As Product Manager, you will play a critical role in shaping and evolving the History Hit's SVOD platform during a key phase of growth and development. You will ensure the needs of our existing subscriber base remain front and centre as the platform evolves, embedding customer insight into every stage of delivery. By balancing user needs with commercial objectives, you will help us meet — and exceed — customer satisfaction KPIs at a pivotal moment in our product journey.
Working closely with the Product Lead, you will bring a clear product perspective to the development of HistoryHit.com, ensuring priorities are driven by validated user requirements, measurable outcomes, and strategic business goals. You will champion initiatives that enhance the end-to-end subscriber experience and define the services required to support it across the SVOD ecosystem.
We’re looking for someone with demonstrable product management experience, ideally within digital, subscription, or content platforms. You’ll be commercially minded, collaborative, and confident translating customer insight into actionable product roadmaps that deliver measurable impact. You may be required to work off-site occasionally with our UK-based (mostly London based) external agencies, or out-of-office hours to accommodate external partners who are ex-UK. Please note: This role includes three days in-office to work closely with the Product Lead.
PERKS OF THE JOB
We are proud to be an award winning, B Corpâ„¢ Certified workplace with employee wellbeing at the heart of everything we do. We offer hybrid and flexi-time working, mental health and wellbeing programmes, enhanced gender neutral parental leave, interest free financial support and a digital nomad policy that allows you to work from abroad in two one week blocks a year. Plus all the usuals such as pension contributions, annual leave and office perks like free lunches, socials, and health treatments!
HOW YOU'LL SPEND YOUR TIME
- Taking ownership of the interactions with our existing customer base, primarily via our Customer Support Platform (Zendesk). Specifically - resolving customer support tickets, reporting on our customer satisfaction KPIs and guiding and coordinating our offshore customer support agents.
- Ensuring that the customer needs we are not meeting across our SVOD platform are set to be addressed in our product strategy, and that the tooling, people and processes required to do so are understood.
- Extending interaction with our customer base to other touch points across our product suite (e.g. In-app comments, forums, Appstores etc) so as to help develop a wider view of who our users-viewers-customers are, and their needs/wants.
- In collaboration with our external agency, Scout Digital, and internal stakeholders (product, marketing, editorial), manage the product development of HistoryHit.com across two overlapping phases:
- A re-development and design refresh within the existing Wordpress-driven platform to lay the foundation for the longer term strategy for HistoryHit.com.
- In partnership with the Product Lead, drive the Discovery phase of a ground-up re-build of the HistoryHit.com, soliciting requirements across the editorial, TV production, Audio production, Scheduling, Marketing and Analytics teams.
WHAT YOU NEED TO SUCCEED
Skills matter, experience is useful, attitude is everything.
- Knowledge of OTT video streaming platform architecture, in particular the back-end services that drive the front-end user experience.
- Experience in product development and management techniques, including: analysing and framing problems, identifying customer needs and use cases, collaborating with stakeholders to define requirements, applying methods to prioritise based on ROI, and structuring requirements for delivery and testing.
- Strong knowledge or experience in: Content Management Systems (ie. Wordpress), analytics software (ie. GA4), customer relationship management platforms (ie. Zendesk), workflow management and team organisation software (e.g. Asana, Slack) and product management tools (e.g. Jira, Confluence, Product Board).
- A strong interest in and aptitude towards, adopting new technologies as and where required (e.g. Zapier to connect various services - e.g. our CRM Klavyio - to our SVOD platform).
- Strong project management skills and exceptional attention to detail.
- The ability to multi-task, plan and prioritise, and manage your own time to work both independently and also as part of a team.
- Strong interpersonal skills and ability to build relationships and communicate with partners and internal stakeholders.
- An genuine interest in television and media that would help you understand our digital propositions and business goals, and make the role more fun for you.
History Hit is one of the UK’s biggest digital history brands, with a global reach, across podcasts, Video on Demand, social media and the web. Its podcast network, including Dan Snow’s History Hit, has millions of listens each month. Alongside History Hit, Little Dot Studios’ digital history brands form part of an integrated history offering and include Timeline, Real Royalty, Odyssey, War Stories and Absolute History, generating millions of video views a day globally across OTT and social video platforms including Samsung, Roku, TikTok and Instagram, with Timeline amassing over 5.5m subscribers on YouTube alone.
WE ARE COMMITTED
We are committed to fostering a diverse, inclusive, and equitable workplace at Little Dot that reflects our diverse digital audiences and communities we work and live in. We are committed to ensuring every employee feels valued and empowered to contribute their unique perspectives. We welcome candidates of all backgrounds, experiences, and identities to apply to our vacancies, and we strive to create an environment where differences are celebrated, and everyone has equal opportunity to thrive.
Learn more about us, our values and our commitments please visit our website www.littledotstudios.com for more information.
Product Manager employer: Little Dot Studios
Contact Detail:
Little Dot Studios Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their SVOD platform and think about how your experience aligns with their goals. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Product Manager role. Keep it concise and focus on how you can help enhance the subscriber experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience with digital platforms and how it aligns with our mission at History Hit. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your product management expertise, especially in subscription or content platforms. We love seeing real-world applications of your talents.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not only skilled but also a great fit for our culture. Share your passion for history and media, and how it drives your work as a Product Manager.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Little Dot Studios
✨Know Your Product Inside Out
Before the interview, dive deep into History Hit's SVOD platform. Understand its features, user experience, and customer feedback. This will help you discuss how you can enhance the platform and meet customer needs effectively.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with product management techniques. Highlight specific examples where you've analysed customer needs, prioritised features based on ROI, or collaborated with stakeholders to define requirements. This will demonstrate your ability to drive measurable outcomes.
✨Emphasise Collaboration
Since this role involves working closely with various teams, share examples of successful collaborations from your past. Talk about how you’ve worked with marketing, editorial, or tech teams to achieve common goals, showcasing your interpersonal skills and teamwork.
✨Bring Ideas to the Table
Think about potential improvements for History Hit's platform before the interview. Whether it's enhancing user engagement or streamlining customer support processes, having actionable ideas will show your proactive approach and genuine interest in the role.