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- Tasks: Provide top-notch tech support and manage ticket lifecycles in a dynamic environment.
- Company: Award-winning, B Corp Certified production company in the heart of Shoreditch.
- Benefits: Hybrid working, mental health programmes, free lunches, and digital nomad policy.
- Other info: Mentorship opportunities and a supportive culture for career growth.
- Why this job: Join a collaborative team and bridge the gap between people and technology.
- Qualifications: Experience in tech support, strong troubleshooting skills, and customer-facing abilities.
The predicted salary is between 30000 - 40000 £ per year.
Based in the heart of Shoreditch, we are a multi-platform production company, social media agency, and digital media network who are currently on a quest to find a Technology Specialist to join our Tech Ops team.
In this role, you will provide world class tech support by logging all incidents, problems and requests raised in our IT service desk. As Technology Specialist, you will proactively manage ticket updates and own the ticket lifecycle through to resolution, working with a wide range of technologies and people. The ideal candidate will enjoy working in a fast-paced environment and will be able to shift gears easily - we’re looking for someone who genuinely enjoys building a rapport with teams and bridging the gap between people and tech.
Perks of the Job:We are proud to be an award winning, B Corp Certified workplace with employee wellbeing at the heart of everything we do. We offer hybrid and flexi-time working, mental health and wellbeing programmes, enhanced gender neutral parental leave, interest free financial support and a digital nomad policy that allows you to work from abroad in two one week blocks a year. Plus all the usuals such as pension contributions, annual leave and office perks like free lunches, socials, and health treatments!
How You'll Spend Your Time:- Taking ownership of support requests, ensuring they are logged and updated in appropriate systems.
- Escalating complex problems to the relevant team members, collaborating effectively and keeping end users updated.
- Administering identity platforms including Okta, to set up user accounts and manage access permissions.
- Configuring and building end user devices in a timely fashion, for deployment at scale.
- Carrying out day to day maintenance, administration and support on end user devices including laptops and mobiles/tablets.
- Contributing to the growing Tech Ops knowledge‑base, updating both internal and customer facing documentation.
- Mentoring Junior Technology Specialists and helping to create a supportive, collaborative environment where great tech support happens seamlessly.
- Maintaining asset register and ensure necessary equipment remains available for loans or replacements at short notice.
- Maintaining best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards.
Skills matter, experience is useful, attitude is everything.
- Recent experience of working in a tech support role, preferably in a media or tech business.
- Familiar with macOS, Windows, iOS, Google Workspace, VC and AV Systems.
- Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP.
- Strong troubleshooting skills, particularly around hardware, software and networking.
- Customer-facing skills are essential: communicating effectively in a variety of settings and styles, building rapport quickly and effectively with end users from all different levels of organisation, active listener, and attuned to the nuances involved in resolving high-pressure situations.
- Comfortable within a fast-paced environment, able to shift gears easily and learn quickly when facing new problems.
Technology Specialist in London employer: Little Dot Studios
Contact Detail:
Little Dot Studios Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Specialist in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, workshops, or even casual coffee chats. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your tech support expertise. This could be anything from a blog about troubleshooting tips to a video series on setting up devices. It’s a great way to stand out and show potential employers what you can do.
✨Tip Number 3
Prepare for the interview like it’s a tech challenge! Research the company and its tech stack, and be ready to discuss how you’d handle specific scenarios they might throw at you. Practising common tech support questions can also help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from passionate candidates. Plus, it shows you’re genuinely interested in joining our team and being part of our awesome culture.
We think you need these skills to ace Technology Specialist in London
Some tips for your application 🫡
Show Your Tech Savvy: Make sure to highlight your recent experience in tech support, especially if you've worked in a media or tech business. We want to see how you’ve tackled tech challenges and what tools you’re familiar with, like macOS or Windows.
Communicate Like a Pro: Since this role is all about bridging the gap between people and tech, showcase your customer-facing skills. Tell us about times when you’ve built rapport with users and resolved issues effectively – we love a good story!
Be Yourself: We’re looking for someone who fits into our fast-paced environment, so let your personality shine through! Share your approach to problem-solving and how you adapt to new situations – we appreciate authenticity.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Little Dot Studios
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Windows, iOS, and Google Workspace. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with Active Directory and networking principles. This will show that you're not just a tech whiz but also someone who can handle the specific tools they'll be using.
✨Show Off Your People Skills
Since this role involves building rapport with teams and end users, prepare examples of how you've successfully communicated in high-pressure situations. Think about times when you resolved conflicts or helped someone understand a tech issue. This will demonstrate your customer-facing skills and ability to connect with people from all levels of the organisation.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life tech support scenarios. Practice how you would handle a complex ticket or a frustrated user. This will help you showcase your problem-solving skills and your ability to manage the ticket lifecycle effectively, which is crucial for the Technology Specialist role.
✨Emphasise Your Adaptability
The job description highlights the need for someone who can shift gears easily in a fast-paced environment. Prepare to share examples of how you've adapted to changing priorities or learned new technologies quickly. This will reassure them that you can thrive in their dynamic workplace.