Channel Operations Lead

Based in the heart of Shoreditch, we are a multi-platform production company, social media agency, and digital media network who are currently on a quest to find a Channel Ops Lead to join our Strategic Operations Team. As Channel Ops Lead, you will oversee our day-to-day publishing operations across YouTube and Facebook, supervising the teams responsible for scheduling and platform coordination to ensure content is delivered accurately, on time and to a consistent standard. This is a great opportunity for an experienced individual to act as the operational link between our central teams and client facing teams.

PERKS OF THE JOB

We are proud to be an award winning, B Corp™ Certified workplace with employee wellbeing at the heart of everything we do. We offer hybrid and flexi-time working, mental health and wellbeing programmes, enhanced gender neutral parental leave, interest free financial support and a digital nomad policy that allows you to work from abroad in two one week blocks a year. Plus all the usuals such as pension contributions, annual leave and office perks like free lunches, socials, and health treatments!

HOW YOU'LL SPEND YOUR TIME

• Overseeing the work of the scheduling team across YouTube and Facebook, ensuring content is published accurately, on time and in line with schedules provided by the wider business.
• Reviewing and quality assuring all content ahead of publishing, ensuring videos and associated assets meet platform standards and are consistent in tone and presentation.
• Maintaining accountability for the accuracy of rights and metadata across all published content, ensuring the team is applying information correctly and resolving discrepancies promptly.
• Monitoring workloads and priorities across the team, ensuring capacity is managed effectively and deadlines are met.
• Identifying and escalating any scheduling conflicts, rights issues or workflow inefficiencies to the Head of Channel and Platform Operations.
• Acting as the first point of contact for publishing queries from internal stakeholders, triaging and resolving where possible.
• Owning expertise in Little Dot Studios' proprietary technology, including CHIP and Krowten, working closely with relevant teams to develop the tools and ensure users are effectively trained and supported.

WHAT YOU NEED TO SUCCEED

• Platform knowledge: Solid understanding of YouTube and Facebook's publishing requirements, content standards and platform updates, with the ability to apply this to day-to-day operations.
• Scheduling & publishing operations: Experience overseeing content scheduling and publishing workflows at scale, with a strong eye for accuracy and detail across a high volume of content.
• Rights & metadata management: Working knowledge of digital rights and metadata requirements, with the ability to ensure correct application across a publishing team.
• Quality assurance: Proven ability to review and sign off content to a consistent standard, ensuring platform requirements and tone of voice are met across all output.
• Team coordination: Experience supervising or coordinating the work of a small team, managing priorities and workloads to meet deadlines in a fast-paced environment.
• Stakeholder communication: Clear and confident communicator, able to manage queries from internal and client teams and elevate issues appropriately.
• Organisational skills: Strong attention to detail with the ability to track multiple workstreams simultaneously and keep operations running smoothly across platforms.

LITTLE DOT, BIG IMPACT

We’re probably the biggest studio you didn’t know was fuelling your favourite content. We’ve been one of the top dogs in the digital content space since 2013. We're proud to work with some of the hottest TV and movie studios, distributors, rights holders, sports federations and brands in the business.

WE ARE COMMITTED

We are committed to fostering a diverse, inclusive, and equitable workplace at Little Dot that reflects our diverse digital audiences and communities we work and live in. We are committed to ensuring every employee feels valued and empowered to contribute their unique perspectives. We welcome candidates of all backgrounds, experiences, and identities to apply to our vacancies, and we strive to create an environment where differences are celebrated, and everyone has equal opportunity to thrive.

USE OF AI IN APPLICATIONS

We value authenticity, and want to get to know you - your thinking, and your originality. While generative AI tools can help refine text, we require your applications to be in your own voice and words. AI cannot be used to generate your responses, and any applications appearing to be entirely AI-generated will not be progressed.