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- Tasks: Support a dynamic team with reservations, diary management, and customer follow-ups.
- Company: Join The Little Door & Co, a vibrant market leader in hospitality.
- Benefits: Enjoy up to £150 weekly food credit, flexible dress code, and early wage access.
- Why this job: Gain valuable experience in sales and reservations while enjoying a fun, relaxed work culture.
- Qualifications: Hospitality or sales experience preferred; strong communication and organisational skills required.
- Other info: Opportunities for career progression and personal development through mentoring and training.
The predicted salary is between 27000 - 29000 £ per year.
We are seeking a dedicated and organised Reservations Coordinator to join our vibrant Little Door & Co sales team. This role will involve providing crucial support to a team of three Reservations Executives, each managing reservations and events for a number of sites. The Reservations Coordinator will assist in a variety of tasks related to area bookings, diary management, phone handling and customer follow-ups, ensuring that all administrative and operational functions run smoothly. The successful candidate will be highly organised, with excellent communication skills and the ability to multi-task in a fast-paced environment.
Key Responsibilities:
- Answer incoming calls promptly, direct them to the appropriate Reservations Executive, or deal with general queries as necessary.
- Collect initial information from clients regarding the event they are organising and pass these to the relevant Reservations Executive to handle.
- Handle non-exclusive area bookings on a multi-site level.
- Monitor and update the sites’ diaries on Collins to ensure all bookings and table allocations are recorded and assigned accurately. Assist in maximising space by re-allocating tables where possible.
- Support the team by following up with clients to track and chase any outstanding items, such as booking confirmations, payments, pre-orders, and final event details.
- Review and update run sheets for area bookings across the sites, ensuring all necessary details are provided and up to date for the operations team to deliver.
- Work alongside the Reservations Executives to ensure all event details are confirmed and communicated effectively with the operations team.
- Ensure that all communications, both internally and externally, are professional and clear.
- Handle any ad-hoc queries from clients, ensuring their needs are met efficiently and to a high standard.
- Assist the Reservations Executives with various tasks as needed, helping to meet sales targets and deadlines.
- Provide support to cover sites during the team's holiday.
Key Skills & Qualifications:
- Previous experience in hospitality, sales or reservations is preferred (experience with Collins Design My Night is a plus).
- Strong organisational and time-management skills, with the ability to handle multiple tasks and prioritise effectively.
- Excellent communication skills, both written and verbal.
- Passion for hospitality and customer service.
- Ability to work independently and as part of a small, dynamic team.
- Proficiency in Microsoft Office and experience with diary management systems.
- A proactive approach to problem-solving and attention to detail.
Working Conditions:
- Full-time position based at The Little Orange Door in Clapham.
- Occasional evening or weekend on site or remotely depending on the business needs.
Additional Perks:
- Food and Drinks: Up To £150 in weekly food and drink credit across our five venues.
- Wagestream: This enables early access to earned wages before payday.
- Dress Code: No uniform is required. We pride ourselves on our relaxed atmosphere and allow our team to bring their own personality to work!
- Annual Performance Bonus: We recognise our team’s hard work with bonus plans for rewarding outstanding performance.
- Team Socials and Company Events: Join our regular program of events, celebrating our team and successes.
- Spectrum Mental Health Programme: This is a dedicated support platform for our employees' mental health and well-being.
- Mentoring, Coaching, and Management Academy: We offer programmes tailored to support and guide our team’s career development journey.
- Learning & Development: Your growth is our growth. We give access to books, courses, and online resources to help grow our team’s skills and knowledge.
- Night Key Membership: Get exclusive access to Night Key, a discount platform for London’s top bars and restaurants.
- Off-Shift Discounts: We give all our team discounts at all our venues during off-hours.
- Recognition Schemes: We celebrate our team members' milestones, achievements, and years of service.
- Work Anniversary Gifts: We offer special gifts to recognise employment anniversaries.
- Referral Bonuses: We give bonuses for anyone who recommends successful new hires.
Reservations Coordinator employer: Little Door & Co.
Contact Detail:
Little Door & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator
✨Tip Number 1
Familiarise yourself with Collins Design My Night, as experience with this system is a plus. Understanding how to manage diary systems and bookings will give you an edge in the role.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in a fast-paced environment. This will demonstrate your ability to thrive under pressure.
✨Tip Number 3
Brush up on your communication skills, both verbal and written. Being able to convey information clearly and professionally is crucial for this role, so practice articulating your thoughts effectively.
✨Tip Number 4
Research The Little Orange Door and its offerings. Understanding the venue's atmosphere and customer base will help you align your approach with their values and enhance your chances of impressing during the interview.
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality, sales, or reservations. Emphasise any previous roles where you managed bookings or customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and passion for customer service. Mention specific examples of how you've successfully handled multiple tasks in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with diary management systems like Collins. This will demonstrate your readiness for the role.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at The Little Orange Door and your eagerness to contribute to the team. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at Little Door & Co.
✨Show Your Organisational Skills
As a Reservations Coordinator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the fast-paced environment of the role.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could face in the job, such as handling customer queries or directing calls.
✨Familiarise Yourself with Collins
If you have experience with diary management systems like Collins Design My Night, be sure to mention it. If not, do some research on how such systems work and be ready to discuss how you would adapt to using new software quickly.
✨Demonstrate Your Passion for Hospitality
This role requires a genuine passion for hospitality and customer service. Be prepared to share why you love working in this industry and how you can contribute to creating memorable experiences for clients.
