Reservations Coordinator

We are seeking a dedicated and organised Reservations Coordinator to join our vibrant Little Door & Co sales team. This role will involve providing crucial support to a team of three Reservations Executives, each managing reservations and events for a number of sites. The Reservations Coordinator will assist in a variety of tasks related to area bookings, diary management, phone handling and customer follow-ups, ensuring that all administrative and operational functions run smoothly. The successful candidate will be highly organised, with excellent communication skills and the ability to multi-task in a fast-paced environment. It will be a great opportunity to be part of a young growing company and team, learning the ins and outs of sales and reservations while training for potential career progression within the organisation.

Key Responsibilities:

• Answer incoming calls promptly, direct them to the appropriate Reservations Executive, or deal with general queries as necessary.
• Collect initial information from clients regarding the event they are organising and pass these to the relevant Reservations Executive to handle.
• Handle non-exclusive area bookings on a multi-site level.
• Monitor and update the sites’ diaries on Collins to ensure all bookings and table allocations are recorded and assigned accurately. Assist in maximising space by re-allocating tables where possible.
• Support the team by following up with clients to track and chase any outstanding items, such as booking confirmations, payments, pre-orders, and final event details.
• Review and update run sheets for area bookings across the sites, ensuring all necessary details are provided and up to date for the operations team to deliver.
• Work alongside the Reservations Executives to ensure all event details are confirmed and communicated effectively with the operations team.
• Ensure that all communications, both internally and externally, are professional and clear.
• Handle any ad-hoc queries from clients, ensuring their needs are met efficiently and to a high standard.
• Assist the Reservations Executives with various tasks as needed, helping to meet sales targets and deadlines.
• Provide support to cover sites during the team's holiday.

Key Skills & Qualifications:

• Previous experience in hospitality, sales or reservations is preferred (experience with Collins Design My Night is a plus).
• Strong organisational and time-management skills, with the ability to handle multiple tasks and prioritise effectively.
• Excellent communication skills, both written and verbal.
• Passion for hospitality and customer service.
• Ability to work independently and as part of a small, dynamic team.
• Proficiency in Microsoft Office and experience with diary management systems.
• A proactive approach to problem-solving and attention to detail.

Working Conditions:

• Full-time position based at The Little Orange Door in Clapham.
• Occasional evening or weekend on site or remotely depending on the business needs.

Additional Perks:

• Food and Drinks: Up To £150 in weekly food and drink credit across our five venues.
• Wagestream: This enables early access to earned wages before payday - it’s our platform for allowing advances.
• Dress Code: No uniform is required. We pride ourselves on our relaxed atmosphere and allow our team to bring their own personality to work! We only ask that you look your best.
• Annual Performance Bonus: We recognise our team’s hard work with bonus plans for rewarding outstanding performance.
• Team Socials and Company Events: Join our regular program of events, celebrating our team and successes. This includes company days, summer & Christmas parties, and team drinks.
• Spectrum Mental Health Programme: This is a dedicated support platform for our employees' mental health and well-being.
• Mentoring, Coaching, and Management Academy: We offer programmes tailored to support and guide our team’s career development journey - and encourage internal promotions.
• Learning & Development: Your growth is our growth. We give access to books, courses, and online resources to help grow our team’s skills and knowledge.
• Night Key Membership: Get exclusive access to Night Key, a discount platform for London’s top bars and restaurants.
• Off-Shift Discounts: We give all our team discounts at all our venues during off-hours. It’s 50% off, up to max 6 pax, for the staff member’s bill.
• Recognition Schemes: We celebrate our team members’ milestones, achievements, and years of service.
• Work Anniversary Gifts: This is our way of acknowledging everyone’s commitment to our family. We offer special gifts to recognise employment anniversaries.
• Referral Bonuses: Everyone can play a role in expanding our talented team! We give bonuses for anyone who recommends successful new hires.