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For Companies At a Glance
- Tasks: Support operations and ensure top-notch customer experiences in a dynamic waste-tech environment.
- Company: Join LITTA, a fast-growing VC-funded company revolutionising bulky waste collection.
- Benefits: Earn up to £30,000, enjoy hybrid work, and develop your skills.
- Why this job: Be part of a mission-driven team making a real impact on sustainability.
- Qualifications: Strong interpersonal skills; experience in operations is a plus but not essential.
- Other info: Great opportunity for career growth in a digital-first organisation.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Salary: up to £30,000 per annum (depending on experience)
Location: Potters Bar - Hybrid (minimum 3 times per week in the office). Please note that during the initial period, you will be expected to be in the office full-time to complete all necessary training.
Date: August 2025
Business Unit: Business Operations
About LITTA
LITTA is an innovative and dynamic fast-growing VC-funded Waste-Tech Business that is digitally disrupting the UK's Bulky Waste Collection Sector. Our Mission is to become the UK's leading Bulky Waste Removal Service, using technology to ethically and sustainably collect our customers' waste using approved local waste collection partners.
Role Summary
Business Operations is a key Function of the business and is the gatekeeper to ensuring that our service is delivered to the highest possible standards. This includes working closely with our service waste collection partners to support customer requirements and ensuring that we continually meet our brand values of being a customer-first business operating at the highest ethical standards. Reporting directly to the Operations Manager, the Operations Executive is a key role within the business. This is a varied and dynamic role requiring a strong work ethic, adaptability, attention to detail and the ability to work within a team. You will work with colleagues to solve any ad hoc problems that arise, ensuring the seamless running of all aspects of business operations. As a digital-first organisation, you will be responsible for identifying any recurring issues, making recommendations and highlighting and logging with a view to implementing a solution. The main objective of the role is to ensure customers (both current and prospective) receive the best possible experience when using LITTA.
Role highlights include but are not limited to:
- Supporting the Head of Logistics to ensure jobs are appropriately allocated in a timely manner
- Handling all customer interactions in line with the company's Values and managing all customer enquiries
- Helping to drive revenue by proactively taking bookings to support the Sales function as needed
- Solving problems as they arise, and resolving the queries and complaints from customers
- Supporting Waste Collection Partners with issues that arise on jobs
- Supporting Quality Assurance Processes to monitor Business Performance and Standards
- Supporting Business Reporting and Compliance processes and Compliance
- Documenting processes and implementing new processes as needed
Key Daily Activities
- Client Management
- Answer overflow sales calls and taking customer payments over the phone as needed.
- Booking commercial (account customer) jobs using the relevant processes
- Answering customer/ client questions (across multiple web chat, messenger email and phone channels)
- Ensuring all required communications are clear and accurate and sent in a timely manner
- Processing bookings, job amendments, and cancellations as needed
- Ensuring all processes remain aligned to Terms and Conditions of the business
- Working with the Head of Logistics to ensure that jobs are assigned to the most appropriate Collection Partners in a logical and achievable manner
- Ensuring that fleet capacity is closely monitored
- To ensure all time slots are met and where this may not be the case communicate with the customer
- Ensuring jobs are 'cleansed' and accurately described before being assigned to the collection team.
- Where necessary, following up with the Sales team or customers to gather missing information that may impact a collection
- Assisting Collection Partners with job related issues
- Ensuring tipping tickets / hazardous waste notes are received from Collection Partners
- Capturing Collection Partner feedback
- Logging and managing customer complaints
- Gathering customer feedback and maintaining the highest level of customer satisfaction is maintained
- Logging feedback and making recommendations to improve the service
- Ensuring that all (positive and negative) online reviews are monitored and responded to
- Logging negative carrier feedback and support carrier performance and review processes
- Reviewing completed jobs and supporting internal quality assurance processes
- Ensuring all customers and clients received Compliance and job completion documentation including but not limited to Waste Transfer Notes, Hazardous Waste Consignment Notes, Job Cards, Tipping Tickets and VAT Receipts
- Ensuring that all operational processes are fit for purpose
- Identifying and resolving control gaps
- Ensuring that the operations manual is kept up to date and is understood, if any queries / tasks are not being described appropriately, this needs to be re flagged for an update
- Supporting any ad hoc requests from Management as they arise including but not limited to, Social Media and brand exercises, supporting Financial and debt recovery processes
- Reporting and presenting to management
- Supporting implementation of operational transformation initiatives
Education and Experience
- Previous experience working in an operations role is desirable but not essential
- Strong interpersonal skills and the ability to multitask
- Educated to a degree standard in a business-related subject is desirable
- Working knowledge of all MS Office
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Technology, Information and Internet
Operations Executive in Potters Bar employer: LITTATM
Contact Detail:
LITTATM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive in Potters Bar
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching LITTA and understanding their mission. Be ready to discuss how your skills align with their values and how you can contribute to their customer-first approach.
✨Tip Number 3
Practice your problem-solving skills! Since the Operations Executive role involves handling customer queries and resolving issues, think of examples from your past experiences where you successfully tackled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the LITTA team.
We think you need these skills to ace Operations Executive in Potters Bar
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Executive role. Highlight any relevant experience and skills that match the job description, like customer service or problem-solving abilities. We want to see how you can fit into our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with LITTA and how your values align with ours. Don’t forget to mention your adaptability and strong work ethic – we love those traits!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your application reflects your communication skills. Whether it's through clear writing in your CV or cover letter, we want to see that you can convey information effectively and professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at LITTA!
How to prepare for a job interview at LITTATM
✨Know the Company Inside Out
Before your interview, take some time to research LITTA and its mission in the waste-tech sector. Understand their values and how they aim to disrupt the bulky waste collection industry. This will not only show your interest but also help you align your answers with their goals.
✨Showcase Your Problem-Solving Skills
As an Operations Executive, you'll need to tackle various challenges. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlight your adaptability and attention to detail, as these are key traits for the role.
✨Demonstrate Customer-Centric Thinking
Since the role involves managing customer interactions, be ready to discuss how you prioritise customer satisfaction. Share specific instances where you've gone above and beyond to ensure a positive experience for clients, reflecting LITTA's commitment to being a customer-first business.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if LITTA is the right fit for you.
