Senior Partner Relationship Manager

Job Title: Partner Relationship Manager Location: Potters Bar, Hertfordshire (Hybrid) Employment Type: Full-Time Compensation: up to £45,000 depending on experience LITTA is a fast-growing digital scale-up with ambitious plans to transform waste collection for residential and commercial clients. Our technology-driven approach connects customers with the best carriers, optimising for efficiency and sustainability. We foster a collaborative, innovative, and supportive team culture where everyone has the opportunity to contribute and grow. LITTA is looking for a Partner Relationship Manager to take ownership of building, managing, and scaling our network of carrier partners across the UK. This role is crucial to ensuring we have the supply capacity, service quality, and geographic coverage needed to meet growing customer demand and support national expansion. You’ll be responsible for bringing new suppliers on board, onboarding and training them, maintaining strong relationships, and ensuring consistent operational performance. You’ll act as the voice of our partners internally, feeding insights back to our product and operations teams to drive continuous improvement and make the supplier experience as seamless as possible. This is a hands-on, commercially-minded role ideal for someone who thrives on building relationships, improving systems, and scaling operational infrastructure in a high-growth, tech-driven environment. Competitive salary of up to £45,000 depending on experience. Opportunity to shape and grow a key part of the business. A wide range of company benefits , including wellbeing programs, discounts, special day holidays, team lunches, and more. Collaborate with internal teams to streamline onboarding materials and build scalable training systems. Relationship Management & Partner Success Deliver ongoing training and support to ensure partners meet service standards and maximise earning potential. Actively manage retention and performance , identifying risks early and resolving issues quickly. Performance Management & Quality Control Monitor and report on partner KPIs, including job acceptance rates, punctuality, customer feedback, and documentation compliance . Work with the operations and finance teams to ensure fair pricing and incentives , supporting partner profitability and motivation. Create performance dashboards and lead regular reviews with key suppliers or support with the creation of this. Provide structured, data-led feedback to product and engineering teams to help improve the partner experience. Contribute to the design of self-serve tools and automated workflows that reduce friction and support scale. Support the expansion of LITTA into new cities and regions by ensuring supply is built ahead of demand. Use data to spot gaps in coverage and proactively resolve supply bottlenecks. Lead on local supplier engagement initiatives, events, and retention strategies to create a sense of community. 4+ years’ experience in a supplier/partner management, logistics, or operational account management role , ideally in a platform model. ~ Proven track record of onboarding, training, and scaling external workforces or suppliers . ~ Highly organised and process-driven , with the ability to scale partner operations across multiple regions. ~ Commercially sharp with a data-led mindset ; confident in interpreting performance metrics and driving action. ~ Tech-savvy and familiar with CRM, workforce management tools, and performance dashboards.