Senior Partner Relations Manager
Senior Partner Relations Manager

Senior Partner Relations Manager

Potters Bar Full-Time 36000 - 54000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Manage and scale our network of carrier partners while ensuring top-notch service quality.
  • Company: Join LITTA, a fast-growing digital scale-up transforming waste collection with innovative technology.
  • Benefits: Enjoy a competitive salary, wellbeing programs, discounts, team lunches, and special day holidays.
  • Why this job: Be part of a collaborative culture where your contributions directly impact growth and sustainability.
  • Qualifications: 4+ years in supplier management or logistics; strong organisational and data-driven skills required.
  • Other info: Hybrid work model available; opportunity to shape a key business area.

The predicted salary is between 36000 - 54000 £ per year.

LITTA is a fast-growing digital scale-up with ambitious plans to transform waste collection for residential and commercial clients. Our technology-driven approach connects customers with the best carriers, optimising for efficiency and sustainability. We foster a collaborative, innovative, and supportive team culture where everyone has the opportunity to contribute and grow.

LITTA is looking for a Partner Relationship Manager to take ownership of building, managing, and scaling our network of carrier partners across the UK. This role is crucial to ensuring we have the supply capacity, service quality, and geographic coverage needed to meet growing customer demand and support national expansion.

You’ll be responsible for bringing new suppliers on board, onboarding and training them, maintaining strong relationships, and ensuring consistent operational performance. You’ll act as the voice of our partners internally, feeding insights back to our product and operations teams to drive continuous improvement and make the supplier experience as seamless as possible.

This is a hands-on, commercially-minded role ideal for someone who thrives on building relationships, improving systems, and scaling operational infrastructure in a high-growth, tech-driven environment.

  • Competitive salary of up to £45,000 depending on experience.
  • Opportunity to shape and grow a key part of the business.
  • A wide range of company benefits, including wellbeing programs, discounts, special day holidays, team lunches, and more.

Collaborate with internal teams to streamline onboarding materials and build scalable training systems.

Relationship Management & Partner Success
  • Deliver ongoing training and support to ensure partners meet service standards and maximise earning potential.
  • Actively manage retention and performance, identifying risks early and resolving issues quickly.
Performance Management & Quality Control
  • Monitor and report on partner KPIs, including job acceptance rates, punctuality, customer feedback, and documentation compliance.
  • Work with the operations and finance teams to ensure fair pricing and incentives, supporting partner profitability and motivation.
  • Create performance dashboards and lead regular reviews with key suppliers or support with the creation of this.
  • Provide structured, data-led feedback to product and engineering teams to help improve the partner experience.
  • Contribute to the design of self-serve tools and automated workflows that reduce friction and support scale.
  • Support the expansion of LITTA into new cities and regions by ensuring supply is built ahead of demand.
  • Use data to spot gaps in coverage and proactively resolve supply bottlenecks.
  • Lead on local supplier engagement initiatives, events, and retention strategies to create a sense of community.

4+ years’ experience in a supplier/partner management, logistics, or operational account management role, ideally in a platform model.

  • Proven track record of onboarding, training, and scaling external workforces or suppliers.
  • Highly organised and process-driven, with the ability to scale partner operations across multiple regions.
  • Commercially sharp with a data-led mindset; confident in interpreting performance metrics and driving action.
  • Tech-savvy and familiar with CRM, workforce management tools, and performance dashboards.

Senior Partner Relations Manager employer: LITTA™

LITTA is an exceptional employer located in Potters Bar, Hertfordshire, offering a dynamic and supportive work environment that champions innovation and collaboration. As a fast-growing digital scale-up, we provide our employees with ample opportunities for professional growth, competitive compensation, and a comprehensive benefits package that includes wellbeing programmes and team-building activities. Join us to play a pivotal role in transforming waste collection while enjoying a culture that values your contributions and fosters personal development.
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Contact Detail:

LITTA™ Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Partner Relations Manager

Tip Number 1

Familiarise yourself with LITTA's technology and approach to waste collection. Understanding their platform model and how they optimise efficiency and sustainability will help you demonstrate your alignment with their mission during discussions.

Tip Number 2

Network with professionals in the logistics and partner management sectors. Attend industry events or webinars to connect with potential colleagues or partners, which can provide insights into the role and the company culture at LITTA.

Tip Number 3

Prepare to discuss your experience in onboarding and training suppliers. Be ready to share specific examples of how you've successfully scaled operations and improved performance metrics in previous roles, as this is crucial for the position.

Tip Number 4

Showcase your data-driven mindset by being prepared to discuss how you've used data to identify gaps and improve operational performance. Highlight any tools or dashboards you've created or used to monitor KPIs effectively.

We think you need these skills to ace Senior Partner Relations Manager

Supplier/Partner Management
Logistics Management
Operational Account Management
Onboarding and Training
Performance Monitoring
Data Analysis
Relationship Building
Process Improvement
Commercial Acumen
CRM Software Proficiency
Workforce Management Tools
Performance Dashboard Creation
Problem-Solving Skills
Project Management
Communication Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in supplier or partner management, especially in logistics or operational roles. Use specific examples that demonstrate your ability to onboard and train external workforces.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for LITTA's mission to transform waste collection. Discuss how your skills align with the role, particularly your experience in building relationships and managing performance metrics.

Showcase Your Data Skills: Since the role requires a data-led mindset, include examples of how you've used data to drive decisions in previous roles. Mention any experience with performance dashboards or CRM tools that could be relevant.

Prepare for Interviews: If you get an interview, be ready to discuss specific strategies you've implemented in past roles to improve partner success and retention. Think about how you can contribute to LITTA's growth and expansion plans.

How to prepare for a job interview at LITTA™

Showcase Your Relationship Management Skills

As a Senior Partner Relations Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you successfully onboarded and trained partners, highlighting how you ensured their success and satisfaction.

Demonstrate Your Data-Driven Mindset

This role requires a strong focus on performance metrics. Be ready to discuss how you've used data to identify issues, improve processes, and drive partner performance in previous roles. Bring specific examples of KPIs you've monitored and the actions you took based on those insights.

Familiarise Yourself with LITTA's Technology

Since LITTA is a tech-driven company, it's important to show that you're comfortable with technology. Research their platform and be prepared to discuss how you can leverage CRM and workforce management tools to enhance partner operations and streamline processes.

Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about potential risks in partner management and how you would proactively address them. This will demonstrate your readiness for the hands-on nature of the role.

Senior Partner Relations Manager
LITTA™
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  • Senior Partner Relations Manager

    Potters Bar
    Full-Time
    36000 - 54000 £ / year (est.)

    Application deadline: 2027-06-22

  • L

    LITTA™

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