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- Tasks: Manage and grow relationships with carrier partners, ensuring quality and efficiency.
- Company: LITTA is a dynamic scale-up revolutionising waste collection through innovative technology.
- Benefits: Enjoy a competitive salary, wellbeing programs, team lunches, and special day holidays.
- Why this job: Join a supportive team making a real impact in a fast-paced, tech-driven environment.
- Qualifications: 4+ years in supplier management or logistics; strong communication and organisational skills required.
- Other info: This role offers hybrid working in Potters Bar, Hertfordshire.
The predicted salary is between 36000 - 54000 £ per year.
Location: Potters Bar, Hertfordshire (Hybrid)
Department: Business Operations
Employment Type: Full-Time
Minimum Experience: Manager/Supervisor
Compensation: up to £45,000 depending on experience
Date: May 2025
To be considered for this role, you must apply via this link.
About Us:
LITTA is a fast-growing digital scale-up with ambitious plans to transform waste collection for residential and commercial clients. Our technology-driven approach connects customers with the best carriers, optimising for efficiency and sustainability. We foster a collaborative, innovative, and supportive team culture where everyone has the opportunity to contribute and grow.
Job Overview:
LITTA is looking for a Partner Relationship Manager to take ownership of building, managing, and scaling our network of carrier partners across the UK. This role is crucial to ensuring we have the supply capacity, service quality, and geographic coverage needed to meet growing customer demand and support national expansion.
You’ll be responsible for bringing new suppliers on board, onboarding and training them, maintaining strong relationships, and ensuring consistent operational performance. You’ll act as the voice of our partners internally, feeding insights back to our product and operations teams to drive continuous improvement and make the supplier experience as seamless as possible. This is a hands-on, commercially-minded role ideal for someone who thrives on building relationships, improving systems, and scaling operational infrastructure in a high-growth, tech-driven environment.
What’s In It For You:
- Competitive salary of up to £45,000 depending on experience.
- Opportunity to shape and grow a key part of the business.
- A fast-paced, dynamic work environment in an exciting scale-up.
- Be part of a supportive and ambitious team making a real impact.
- A wide range of company benefits, including wellbeing programs, discounts, special day holidays, team lunches, and more.
Key Accountabilities:
- Supplier Growth & Onboarding: Design and execute a structured supplier acquisition strategy, bringing new carriers onto the platform in key regions. Manage the end-to-end onboarding journey, from first contact through to go-live, ensuring every supplier is properly trained and compliant. Collaborate with internal teams to streamline onboarding materials and build scalable training systems.
- Relationship Management & Partner Success: Develop trusted, long-term relationships with suppliers, becoming their go-to point of contact within LITTA. Deliver ongoing training and support to ensure partners meet service standards and maximise earning potential. Actively manage retention and performance, identifying risks early and resolving issues quickly.
- Performance Management & Quality Control: Monitor and report on partner KPIs, including job acceptance rates, punctuality, customer feedback, and documentation compliance. Work with the operations and finance teams to ensure fair pricing and incentives, supporting partner profitability and motivation. Create performance dashboards and lead regular reviews with key suppliers or support with the creation of this.
- Product Feedback & Process Improvement: Champion the voice of the supplier internally—capturing pain points, feature requests, and operational inefficiencies. Provide structured, data-led feedback to product and engineering teams to help improve the partner experience. Contribute to the design of self-serve tools and automated workflows that reduce friction and support scale.
- Scaling & Strategic Input: Support the expansion of LITTA into new cities and regions by ensuring supply is built ahead of demand. Use data to spot gaps in coverage and proactively resolve supply bottlenecks. Lead on local supplier engagement initiatives, events, and retention strategies to create a sense of community.
The Ideal Candidate Will Have:
- 4+ years’ experience in a supplier/partner management, logistics, or operational account management role, ideally in a platform model.
- Proven track record of onboarding, training, and scaling external workforces or suppliers.
- Highly organised and process-driven, with the ability to scale partner operations across multiple regions.
- Strong communicator and relationship builder—comfortable engaging suppliers at all levels.
- Commercially sharp with a data-led mindset; confident in interpreting performance metrics and driving action.
- Proactive, hands-on, and adaptable in a fast-paced environment.
- Tech-savvy and familiar with CRM, workforce management tools, and performance dashboards.
Contact Detail:
LITTA™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Relationship Manager
✨Tip Number 1
Familiarise yourself with LITTA's technology and services. Understanding how our platform connects customers with carriers will help you articulate your value during discussions and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the logistics and supplier management sectors. Engaging with industry peers can provide insights into best practices and trends, which you can leverage to showcase your knowledge and experience in your conversations.
✨Tip Number 3
Prepare specific examples of how you've successfully onboarded and managed suppliers in the past. Highlighting your achievements in building relationships and improving operational performance will resonate well with our team.
✨Tip Number 4
Stay updated on the latest trends in sustainability and waste management. Being knowledgeable about these topics will not only impress us but also show that you're aligned with LITTA's mission to optimise efficiency and sustainability in waste collection.
We think you need these skills to ace Partner Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supplier or partner management, logistics, or operational account management. Use specific examples that demonstrate your ability to build relationships and manage performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with onboarding and training suppliers, and how you can contribute to LITTA's growth and success.
Highlight Relevant Skills: Emphasise skills that align with the job description, such as strong communication, data analysis, and process-driven organisation. Provide examples of how you've successfully used these skills in previous roles.
Showcase Your Tech Savviness: Mention any experience you have with CRM systems, workforce management tools, or performance dashboards. This will demonstrate your ability to adapt to LITTA's tech-driven environment.
How to prepare for a job interview at LITTA™
✨Showcase Your Relationship-Building Skills
As a Partner Relationship Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you successfully managed supplier relationships or resolved conflicts. This will demonstrate your interpersonal skills and suitability for the role.
✨Understand the Company’s Technology
LITTA is a tech-driven company, so it's important to familiarise yourself with their technology and how it optimises waste collection. Research their platform and be ready to discuss how you can leverage technology to enhance partner relationships and operational efficiency.
✨Prepare for Data-Driven Discussions
The role requires a data-led mindset, so be prepared to discuss how you've used data in previous roles to drive decisions. Bring examples of KPIs you've monitored and how you've used performance metrics to improve supplier engagement and retention.
✨Demonstrate Your Adaptability
In a fast-paced environment like LITTA, adaptability is key. Be ready to share instances where you've successfully adapted to change or handled unexpected challenges. This will show that you can thrive in a dynamic setting and contribute positively to the team.
