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- Tasks: Manage and grow relationships with carrier partners, ensuring quality and efficiency.
- Company: LITTA is a dynamic scale-up revolutionising waste collection through innovative technology.
- Benefits: Enjoy a competitive salary, wellbeing programs, team lunches, and special day holidays.
- Why this job: Join a supportive team making a real impact in a fast-paced, tech-driven environment.
- Qualifications: 4+ years in supplier management or logistics; strong communication and organisational skills required.
- Other info: This role offers hybrid working and the chance to shape a key business area.
The predicted salary is between 36000 - 54000 £ per year.
Location: Potters Bar, Hertfordshire (Hybrid)
Department: Business Operations
Employment Type: Full-Time
Minimum Experience: Manager/Supervisor
Compensation: up to £45,000 depending on experience
Date: May 2025
About Us:
LITTA is a fast-growing digital scale-up with ambitious plans to transform waste collection for residential and commercial clients. Our technology-driven approach connects customers with the best carriers, optimising for efficiency and sustainability. We foster a collaborative, innovative, and supportive team culture where everyone has the opportunity to contribute and grow.
Job Overview:
LITTA is looking for a Partner Relationship Manager to take ownership of building, managing, and scaling our network of carrier partners across the UK. This role is crucial to ensuring we have the supply capacity, service quality, and geographic coverage needed to meet growing customer demand and support national expansion. You’ll be responsible for bringing new suppliers on board, onboarding and training them, maintaining strong relationships, and ensuring consistent operational performance. You’ll act as the voice of our partners internally, feeding insights back to our product and operations teams to drive continuous improvement and make the supplier experience as seamless as possible. This is a hands-on, commercially-minded role ideal for someone who thrives on building relationships, improving systems, and scaling operational infrastructure in a high-growth, tech-driven environment.
What’s In It For You:
- Competitive salary of up to £45,000 depending on experience.
- Opportunity to shape and grow a key part of the business.
- A fast-paced, dynamic work environment in an exciting scale-up.
- Be part of a supportive and ambitious team making a real impact.
- A wide range of company benefits, including wellbeing programs, discounts, special day holidays, team lunches, and more.
Key Accountabilities:
- Supplier Growth & Onboarding: Design and execute a structured supplier acquisition strategy, bringing new carriers onto the platform in key regions. Manage the end-to-end onboarding journey, from first contact through to go-live, ensuring every supplier is properly trained and compliant. Collaborate with internal teams to streamline onboarding materials and build scalable training systems.
- Relationship Management & Partner Success: Develop trusted, long-term relationships with suppliers, becoming their go-to point of contact within LITTA. Deliver ongoing training and support to ensure partners meet service standards and maximise earning potential. Actively manage retention and performance, identifying risks early and resolving issues quickly.
- Performance Management & Quality Control: Monitor and report on partner KPIs, including job acceptance rates, punctuality, customer feedback, and documentation compliance. Work with the operations and finance teams to ensure fair pricing and incentives, supporting partner profitability and motivation. Create performance dashboards and lead regular reviews with key suppliers or support with the creation of this.
- Product Feedback & Process Improvement: Champion the voice of the supplier internally—capturing pain points, feature requests, and operational inefficiencies. Provide structured, data-led feedback to product and engineering teams to help improve the partner experience. Contribute to the design of self-serve tools and automated workflows that reduce friction and support scale.
- Scaling & Strategic Input: Support the expansion of LITTA into new cities and regions by ensuring supply is built ahead of demand. Use data to spot gaps in coverage and proactively resolve supply bottlenecks. Lead on local supplier engagement initiatives, events, and retention strategies to create a sense of community.
The Ideal Candidate Will Have:
- 4+ years’ experience in a supplier/partner management, logistics, or operational account management role, ideally in a platform model.
- Proven track record of onboarding, training, and scaling external workforces or suppliers.
- Highly organised and process-driven, with the ability to scale partner operations across multiple regions.
- Strong communicator and relationship builder—comfortable engaging suppliers at all levels.
- Commercially sharp with a data-led mindset; confident in interpreting performance metrics and driving action.
- Proactive, hands-on, and adaptable in a fast-paced environment.
- Tech-savvy and familiar with CRM, workforce management tools, and performance dashboards.
Contact Detail:
LITTA™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Relationship Manager
✨Tip Number 1
Familiarise yourself with LITTA's technology and services. Understanding how their platform connects customers with carriers will help you articulate your value during discussions and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the logistics and supplier management sectors. Engaging with industry peers can provide insights into best practices and trends, which you can leverage to showcase your knowledge during interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully onboarded and managed suppliers in the past. Highlighting your experience with relationship management and performance monitoring will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in sustainability and waste management. Showing that you're informed about the industry's direction can set you apart as a candidate who is not only qualified but also passionate about LITTA's mission.
We think you need these skills to ace Partner Relationship Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and tasks associated with the Partner Relationship Manager position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in supplier or partner management, especially in logistics or operational account management roles. Use specific examples to demonstrate your track record in onboarding and training suppliers.
Showcase Your Skills: Make sure to showcase your organisational skills, ability to build relationships, and data-driven mindset. Mention any relevant tools or software you are familiar with, such as CRM systems or performance dashboards, to show you are tech-savvy.
Craft a Compelling Cover Letter: Write a tailored cover letter that not only outlines your qualifications but also expresses your enthusiasm for LITTA's mission and culture. Discuss how you can contribute to their goals and support their expansion plans.
How to prepare for a job interview at LITTA™
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and tasks associated with the Partner Relationship Manager role. Familiarise yourself with LITTA's mission and how this position contributes to their goals.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences that demonstrate your ability to build and maintain strong relationships with partners. Highlight specific instances where you successfully onboarded suppliers or resolved issues quickly.
✨Be Data-Driven
Since the role requires a data-led mindset, be ready to discuss how you've used performance metrics in previous roles. Bring insights on how you can leverage data to improve partner performance and operational efficiency.
✨Demonstrate Adaptability
LITTA operates in a fast-paced environment, so be prepared to share examples of how you've adapted to change or handled unexpected challenges in your previous roles. This will show your potential employer that you can thrive in their dynamic setting.
