Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an Operations Executive, managing customer interactions and supporting logistics daily.
- Company: LITTA is a fast-growing Waste-Tech company revolutionising bulky waste collection in the UK.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for personal growth.
- Why this job: Be part of a dynamic team focused on ethical waste solutions and exceptional customer experiences.
- Qualifications: No prior experience needed; just bring your strong interpersonal skills and a can-do attitude!
- Other info: Initial training requires full-time office presence; then enjoy a flexible hybrid schedule.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Role: Operations Executive at LITTA
Salary: up to £30,000 per annum (depending on experience)
Location: Potters Bar – Hybrid (minimum 3 times per week in the office)
Please note that during the initial period, you will be expected to be in the office full-time to complete all necessary training.
Date: August 2025
Business Unit: Business Operations
About LITTA
LITTA is an innovative and dynamic fast-growing VC-funded Waste-Tech Business that is digitally disrupting the UK’s Bulky Waste Collection Sector. Our Mission is to become the UK’s leading Bulky Waste Removal Service, using technology to ethically and sustainably collect our customers\\\’ waste using approved local waste collection partners.
Role Summary
Business Operations is a key Function of the business and is the gatekeeper to ensuring that our service is delivered to the highest possible standards. This includes working closely with our service waste collection partners to support customer requirements and ensuring that we continually meet our brand values of being a customer-first business operating at the highest ethical standards. Reporting directly to the Operations Manager, the Operations Executive is a key role within the business. This is a varied and dynamic role requiring a strong work ethic, adaptability, attention to detail and the ability to work within a team. You will work with colleagues to solve any ad hoc problems that arise, ensuring the seamless running of all aspects of business operations. As a digital-first organisation, you will be responsible for identifying any recurring issues, making recommendations and highlighting and logging with a view to implementing a solution. The main objective of the role is to ensure customers (both current and prospective) receive the best possible experience when using LITTA.
Role highlights include but are not limited to:
- Supporting the Head of Logistics to ensure jobs are appropriately allocated in a timely manner
- Handling all customer interactions in line with the company\\\’s Values and managing all customer enquiries
- Helping to drive revenue by proactively taking bookings to support the Sales function as needed
- Solving problems as they arise, and resolving the queries and complaints from customers
- Supporting Waste Collection Partners with issues that arise on jobs
- Supporting Quality Assurance Processes to monitor Business Performance and Standards
- Supporting Business Reporting and Compliance processes and Compliance
- Documenting processes and implementing new processes as needed
Key Daily Activities
- Client Management
- Answer overflow sales calls and taking customer payments over the phone as needed.
- Booking commercial (account customer) jobs using the relevant processes
- Answering customer/ client questions (across multiple web chat, messenger email and phone channels)
- Ensuring all required communications are clear and accurate and sent in a timely manner
- Processing bookings, job amendments, and cancellations as needed
- Ensuring all processes remain aligned to Terms and Conditions of the business
- Logistics
- Working with the Head of Logistics to ensure that jobs are assigned to the most appropriate Collection Partners in a logical and achievable manner
- Ensuring that fleet capacity is closely monitored
- To ensure all time slots are met and where this may not be the case communicate with the customer
- Collection Partner Management
- Ensuring jobs are ‘cleansed’ and accurately described before being assigned to the collection team.
- Where necessary, following up with the Sales team or customers to gather missing information that may impact a collection
- Assisting Collection Partners with job related issues
- Ensuring tipping tickets / hazardous waste notes are received from Collection Partners
- Capturing Collection Partner feedback
- Customer Success, Quality Assurance and Compliance
- Logging and managing customer complaints
- Gathering customer feedback and maintaining the highest level of customer satisfaction is maintained
- Logging feedback and making recommendations to improve the service
- Ensuring that all (positive and negative) online reviews are monitored and responded to
- Logging negative carrier feedback and support carrier performance and review processes
- Reviewing completed jobs and supporting internal quality assurance processes
- Ensuring all customers and clients received Compliance and job completion documentation including but not limited to Waste Transfer Notes, Hazardous Waste Consignment Notes, Job Cards, Tipping Tickets and VAT Receipts
- Other / Ad-Hoc
- Ensuring that all operational processes are fit for purpose
- Identifying and resolving control gaps
- Ensuring that the operations manual is kept up to date and is understood, if any queries / tasks are not being described appropriately, this needs to be re flagged for an update
- Supporting any ad hoc requests from Management as they arise including but not limited to, Social Media and brand exercises, supporting Financial and debt recovery processes
- Reporting and presenting to management
- Supporting implementation of operational transformation initiatives
Education and Experience
- Previous experience working in an operations role is desirable but not essential
- Strong interpersonal skills and the ability to multitask
- Educated to a degree standard in a business-related subject is desirable
- Working knowledge of all MS Office
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Technology, Information and Internet
#J-18808-Ljbffr
Operations Executive employer: LITTA™
Contact Detail:
LITTA™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive
✨Tip Number 1
Familiarise yourself with the waste management industry, especially bulky waste collection. Understanding the challenges and innovations in this sector will help you speak confidently about how you can contribute to LITTA's mission.
✨Tip Number 2
Highlight your problem-solving skills during any discussions or interviews. Since the role involves addressing customer queries and operational issues, showcasing examples of how you've successfully resolved similar challenges in the past will set you apart.
✨Tip Number 3
Demonstrate your adaptability by discussing experiences where you've had to adjust quickly to changing circumstances. This is crucial for the Operations Executive role, as you'll need to manage various tasks and respond to unexpected situations.
✨Tip Number 4
Engage with LITTA's online presence. Follow their social media channels and participate in discussions. This shows your genuine interest in the company and helps you understand their brand values, which is essential for aligning with their customer-first approach.
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Executive role at LITTA. Focus on your problem-solving abilities, customer service experience, and any operational roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of LITTA's mission and values that resonate with you, and explain how your background makes you a great fit for their team.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, adaptability, and strong interpersonal skills. These are crucial for the Operations Executive position and will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key traits for this role.
How to prepare for a job interview at LITTA™
✨Understand the Company and Its Mission
Before your interview, take some time to research LITTA and its mission in the bulky waste collection sector. Familiarise yourself with their values and how they aim to disrupt the industry using technology. This will show your genuine interest in the company and help you align your answers with their goals.
✨Demonstrate Problem-Solving Skills
As an Operations Executive, you'll need to handle various challenges daily. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlight your adaptability and attention to detail, as these are crucial for the role.
✨Showcase Your Interpersonal Skills
This role involves a lot of client management and communication with various stakeholders. Be ready to discuss how you've effectively interacted with customers or team members in previous roles. Emphasise your ability to multitask and maintain a customer-first approach.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about the team dynamics, the challenges the operations team currently faces, or how success is measured in this position.
