At a Glance
- Tasks: Support operations and customer success in a dynamic waste-tech environment.
- Company: Join LITTA, a fast-growing VC-funded Waste-Tech company revolutionising bulky waste collection.
- Benefits: Enjoy a 4-day work week, hybrid working, and opportunities for professional growth.
- Other info: Be part of a digital-first team with exciting career development opportunities.
- Why this job: Make a real impact in sustainability while enhancing customer experiences.
- Qualifications: Strong interpersonal skills and multitasking ability; experience in operations is a plus.
The predicted salary is between 30000 - 40000 € per year.
Reporting to: Operations Manager
Working Hours: 40 hours per week (Friday - Monday fixed days 4 days on 3 days off)
Location: Potters Bar - Hybrid (Friday, Saturday & Monday in the office)
Please note that during the initial period, you will be expected to be in the office full-time to complete all necessary training.
Date: January 2026
Business Unit: Business Operations
About LITTA:
LITTA is an innovative and dynamic fast-growing VC-funded Waste-Tech Business that is digitally disrupting the UK’s Bulky Waste Collection Sector. Our Mission is to become the UK’s leading Bulky Waste Removal Service, using technology to ethically and sustainably collect our customers' waste using approved local waste collection partners.
Role Summary:
Business Operations is a key Function of the business and is the gatekeeper to ensuring that our service is delivered to the highest possible standards. This includes working closely with our service waste collection partners to support customer requirements and ensuring that we continually meet our brand values of being a customer-first business operating at the highest ethical standards. Reporting directly to the Operations Manager, the Operations Executive is a key role within the business. This is a varied and dynamic role requiring a strong work ethic, adaptability, attention to detail and the ability to work within a team. You will work with colleagues to solve any ad hoc problems that arise, ensuring the seamless running of all aspects of business operations. As a digital-first organisation, you will be responsible for identifying any recurring issues, making recommendations and highlighting and logging with a view to implementing a solution. The main objective of the role is to ensure customers (both current and prospective) receive the best possible experience when using LITTA.
Role highlights include but are not limited to:
- Supporting the Head of Logistics to ensure jobs are appropriately allocated in a timely manner
- Handling all customer interactions in line with the company's Values and managing all customer enquiries
- Helping to drive revenue by proactively taking bookings to support the Sales function as needed
- Solving problems as they arise, and resolving the queries and complaints from customers
- Supporting Waste Collection Partners with issues that arise on jobs
- Supporting Quality Assurance Processes to monitor Business Performance and Standards
- Supporting Business Reporting and Compliance processes
- Documenting processes and implementing new processes as needed
Key Daily Activities:
Client Management
- Answering overflow sales calls and taking customer payments over the phone as needed.
- Booking commercial (account customer) jobs using the relevant processes
- Answering customer/ client questions (across multiple web chat, messenger email and phone channels)
- Ensuring all required communications are clear and accurate and sent in a timely manner
- Processing bookings, job amendments, and cancellations as needed
- Ensuring all processes remain aligned to Terms and Conditions of the business
Logistics
- Working with the Head of Logistics to ensure that jobs are assigned to the most appropriate Collection Partners in a logical and achievable manner
- Ensuring that fleet capacity is closely monitored
- To ensure all time slots are met and where this may not be the case communicate with the customer
Collection Partner Management
- Ensuring jobs are ‘cleansed’ and accurately described before being assigned to the collection team.
- Where necessary, following up with the Sales team or customers to gather missing information that may impact a collection
- Assisting Collection Partners with job related issues
- Ensuring tipping tickets / hazardous waste notes are received from Collection Partners
- Capturing Collection Partner feedback
Customer Success, Quality Assurance and Compliance
- Logging and managing customer complaints
- Gathering customer feedback and maintaining the highest level of customer satisfaction
- Logging feedback and making recommendations to improve the service
- Ensuring that all (positive and negative) online reviews are monitored and responded to
- Logging negative carrier feedback and supporting carrier performance and review processes
- Reviewing completed jobs and supporting internal quality assurance processes
- Ensuring all customers and clients receive Compliance and job completion documentation including but not limited to Waste Transfer Notes, Hazardous Waste Consignment Notes, Job Cards, Tipping Tickets and VAT Receipts
Other / Ad-Hoc
- Ensuring that all operational processes are fit for purpose
- Identifying and resolving control gaps
- Ensuring that the operations manual is kept up to date and is understood, if any queries / tasks are not being described appropriately, this needs to be re-flagged for an update
- Supporting any ad hoc requests from Management as they arise including but not limited to, Social Media and brand exercises, supporting Financial and debt recovery processes
- Reporting and presenting to management
- Supporting implementation of operational transformation initiatives
Education and Experience
- Previous experience working in an operations role is desirable but not essential
- Strong interpersonal skills and the ability to multitask
- Educated to a degree standard in a business-related subject is desirable
- Working knowledge of all MS Office
Operations Executive (4 days Full Time) in Potters Bar employer: LITTA APP LIMITED
LITTA is an exceptional employer that champions innovation and sustainability in the waste management sector. With a strong commitment to employee growth, we offer a dynamic work culture that values collaboration and adaptability, ensuring that our Operations Executives thrive in their roles. Located in Potters Bar, our hybrid working model allows for a balanced work-life experience, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive (4 days Full Time) in Potters Bar
✨Tip Number 1
Get to know the company! Research LITTA and its mission. When you understand their values and goals, you can tailor your conversations to show how you fit right in. This will make you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer for landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to operations and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Executive (4 days Full Time) in Potters Bar
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Executive role. Highlight any relevant experience and skills that match the job description, like customer service or problem-solving abilities. We want to see how you can contribute to our mission at LITTA!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the waste-tech industry and how your values align with ours. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail:In operations, attention to detail is key. Make sure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care about quality and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at LITTA APP LIMITED
✨Know the Company Inside Out
Before your interview, make sure you research LITTA thoroughly. Understand their mission, values, and how they operate in the waste-tech sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
As an Operations Executive, you'll need to tackle various challenges. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This will demonstrate your adaptability and strong work ethic, which are key for this role.
✨Highlight Your Customer Service Experience
Since the role involves handling customer interactions, be ready to discuss your previous customer service experiences. Share specific instances where you went above and beyond to ensure customer satisfaction, aligning with LITTA's customer-first approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
