At a Glance
- Tasks: Support operations by managing customer interactions and logistics for waste collection.
- Company: Join LITTA, a fast-growing Waste-Tech company disrupting the bulky waste sector.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and sustainability.
- Why this job: Be part of a mission-driven team making a positive impact on waste management.
- Qualifications: Strong communication skills and a passion for problem-solving; experience in operations is a plus.
The predicted salary is between 30000 - 42000 € per year.
Reporting to: Operations Manager
Working Hours: 40 hours per week (Monday- Sunday, with planned shifts 2 weeks in advance between 06:30-22:00)
Location: Potters Bar - Hybrid (minimum 3 times per week in the office). Please note that during the initial period, you will be expected to be in the office full-time to complete all necessary training.
Date: August 2025
Business Unit: Business Operations
About LITTA: LITTA is an innovative and dynamic fast-growing VC-funded Waste-Tech Business that is digitally disrupting the UK's Bulky Waste Collection Sector. Our Mission is to become the UK's leading Bulky Waste Removal Service, using technology to ethically and sustainably collect our customers' waste using approved local waste collection partners.
Role Summary: Business Operations is a key Function of the business and is the gatekeeper to ensuring that our service is delivered to the highest possible standards. This includes working closely with our service waste collection partners to support customer requirements and ensuring that we continually meet our brand values of being a customer-first business operating at the highest ethical standards. Reporting directly to the Operations Manager, the Operations Executive is a key role within the business. This is a varied and dynamic role requiring a strong work ethic, adaptability, attention to detail and the ability to work within a team. You will work with colleagues to solve any ad hoc problems that arise, ensuring the seamless running of all aspects of business operations. As a digital-first organisation, you will be responsible for identifying any recurring issues, making recommendations and highlighting and logging with a view to implementing a solution. The main objective of the role is to ensure customers (both current and prospective) receive the best possible experience when using LITTA.
Role highlights include but are not limited to:
- Supporting the Head of Logistics to ensure jobs are appropriately allocated in a timely manner
- Handling all customer interactions in line with the company's Values and managing all customer enquiries
- Helping to drive revenue by proactively taking bookings to support the Sales function as needed
- Solving problems as they arise, and resolving the queries and complaints from customers
- Supporting Waste Collection Partners with issues that arise on jobs
- Supporting Quality Assurance Processes to monitor Business Performance and Standards
- Supporting Business Reporting and Compliance processes
- Documenting processes and implementing new processes as needed
Key Daily Activities:
Client Management- Answering overflow sales calls and taking customer payments over the phone as needed.
- Booking commercial (account customer) jobs using the relevant processes
- Answering customer/ client questions (across multiple web chat, messenger email and phone channels)
- Ensuring all required communications are clear and accurate and sent in a timely manner
- Processing bookings, job amendments, and cancellations as needed
- Ensuring all processes remain aligned to Terms and Conditions of the business
- Working with the Head of Logistics to ensure that jobs are assigned to the most appropriate Collection Partners in a logical and achievable manner
- Ensuring that fleet capacity is closely monitored
- To ensure all time slots are met and where this may not be the case communicate with the customer
- Ensuring jobs are 'cleansed' and accurately described before being assigned to the collection team.
- Where necessary, following up with the Sales team or customers to gather missing information that may impact a collection
- Assisting Collection Partners with job related issues
- Ensuring tipping tickets / hazardous waste notes are received from Collection Partners
- Capturing Collection Partner feedback
- Logging and managing customer complaints
- Gathering customer feedback and maintaining the highest level of customer satisfaction
- Logging feedback and making recommendations to improve the service
- Ensuring that all (positive and negative) online reviews are monitored and responded to
- Logging negative carrier feedback and supporting carrier performance and review processes
- Reviewing completed jobs and supporting internal quality assurance processes
- Ensuring all customers and clients receive Compliance and job completion documentation including but not limited to Waste Transfer Notes, Hazardous Waste Consignment Notes, Job Cards, Tipping Tickets and VAT Receipts
- Ensuring that all operational processes are fit for purpose
- Identifying and resolving control gaps
- Ensuring that the operations manual is kept up to date and is understood; if any queries/tasks are not being described appropriately, this needs to be re-flagged for an update
- Supporting any ad hoc requests from Management as they arise including but not limited to, Social Media and brand exercises, supporting Financial and debt recovery processes
- Reporting and presenting to management
- Supporting implementation of operational transformation initiatives
Education and Experience:
- Previous experience working in an operations role is desirable but not essential
- Strong interpersonal skills and the ability to multitask
- Educated to a degree standard in a business-related subject is desirable
- Working knowledge of all MS Office
Operations Executive in Potters Bar employer: LITTA APP LIMITED
LITTA is an exceptional employer that fosters a vibrant and inclusive work culture, where innovation and sustainability are at the forefront of our mission. As an Operations Executive in Potters Bar, you will benefit from a hybrid working model, comprehensive training, and ample opportunities for professional growth within a fast-paced, technology-driven environment. Join us to make a meaningful impact in the waste management sector while enjoying a supportive team atmosphere and a commitment to ethical practices.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive in Potters Bar
✨Tip Number 1
Get to know the company inside out! Research LITTA's mission and values, and think about how your skills can help them achieve their goals. This will not only impress during interviews but also help you tailor your responses.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've demonstrated problem-solving skills or teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Operations Executive in Potters Bar
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Executive role. Highlight any relevant experience and skills that match the job description, like customer service or problem-solving abilities. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with LITTA and how your values align with ours. Keep it concise but impactful – we love a good story!
Show Off Your Attention to Detail:In operations, attention to detail is key. Make sure your application is free from typos and errors. A clean, well-organised application shows us you care about quality and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at LITTA APP LIMITED
✨Know the Company Inside Out
Before your interview, make sure you research LITTA thoroughly. Understand their mission, values, and how they operate in the waste-tech sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
As an Operations Executive, you'll need to tackle various challenges. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This will demonstrate your ability to think on your feet and contribute to the team's success.
✨Highlight Your Customer Service Experience
Customer satisfaction is key for LITTA. Be ready to discuss your previous roles in customer service and how you've handled complaints or queries. Use specific examples to illustrate your commitment to providing a top-notch customer experience.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can fit into and contribute to the company.
