Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate engineering schedules and deliver top-notch customer service in the energy sector.
- Company: Join a forward-thinking company focused on sustainable energy solutions.
- Benefits: Competitive salary, career progression, industry-leading training, and a relaxed office culture.
- Why this job: Be part of a new department making a real impact on customer satisfaction and operational efficiency.
- Qualifications: Strong organisational skills, customer service experience, and proficiency with CRM systems.
- Other info: Dynamic work environment with opportunities for professional growth and development.
The predicted salary is between 25000 - 30000 £ per year.
We are delighted to represent our client in offering an opportunity to join their team as a Logistics & Customer Experience Specialist within the energy sector. With ambitious growth plans for 2025, this is an exciting time to become part of a business dedicated to driving sustainable energy solutions. This pivotal role will see you at the heart of a newly formed department, where you will be instrumental in managing the logistics of scheduling engineers and delivering an exceptional customer experience. Your contribution will enhance operational efficiency and elevate customer satisfaction, supporting the company’s mission of creating a greener future.
What You'll Get
- A competitive salary of £25,000 - £30,000 depending on experience.
- Clear and achievable career progression pathways to support your professional development.
- Industry‑leading training and development programmes designed to help you excel in your role and beyond.
- A collaborative and dynamic work environment with regular dress‑down Fridays to create a relaxed office culture.
Your Mission
Your mission is to ensure the seamless coordination of engineering schedules while delivering outstanding customer service. You will liaise directly with customers to book appointments, managing engineers diaries to optimise productivity and ensure operational efficiency. Communicating regularly with partners and internal teams, you will provide updates on job statuses, resolve any scheduling challenges, and ensure remedial work is coordinated swiftly. A key part of your role will also be maintaining accurate records via the CRM system, issuing the necessary documentation in compliance with industry regulations, and playing an active role in shaping the success of this new department.
Key Competencies
- Organisational & planning skills with the ability to coordinate schedules and optimise workflows.
- Strong customer service and communication abilities to deliver a seamless experience across teams and clients.
- Problem‑solving mindset with adaptability to respond to logistical challenges and last‑minute changes.
- Exceptional attention to detail in scheduling, documentation, and system updates.
- Proficiency with CRM systems and the ability to utilise data to improve operational efficiency.
- Collaborative approach with a commitment to teamwork and regulatory compliance best practices.
Logistics & Customer Experience Specialist in Sunderland employer: Litt Recruitment
Contact Detail:
Litt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics & Customer Experience Specialist in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission of creating a greener future.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past where you’ve tackled logistical challenges or improved customer experiences. Be ready to share these during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Logistics & Customer Experience Specialist in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Logistics & Customer Experience Specialist role. Highlight your organisational skills and any relevant experience in customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the energy sector and how your problem-solving mindset can help us tackle logistical challenges. Keep it engaging and personal!
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We want to see that you can maintain accurate records and documentation right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Litt Recruitment
✨Know Your Logistics Inside Out
Make sure you brush up on logistics principles and practices, especially those relevant to the energy sector. Be ready to discuss how you would manage scheduling and optimise workflows, as this will show your understanding of the role's core responsibilities.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your ability to excel in a customer-facing position.
✨Be Ready for Problem-Solving Scenarios
Anticipate questions that test your problem-solving skills, particularly around logistical challenges. Consider real-life examples where you had to adapt quickly to changes and how you managed to keep everything on track.
✨Familiarise Yourself with CRM Systems
Since proficiency with CRM systems is key, be prepared to discuss your experience with them. If you have specific examples of how you've used data to improve operational efficiency, make sure to highlight those during the interview.
