At a Glance
- Tasks: Build strong relationships with schools and guide them through the renewal process.
- Company: Join a growing organisation dedicated to improving literacy outcomes across the UK.
- Benefits: Earn up to £37,734 OTE, enjoy 37 days holiday, and access health benefits.
- Other info: Collaborative team environment with opportunities for career growth and hybrid working.
- Why this job: Make a real impact in education while developing your sales and customer relationship skills.
- Qualifications: Two years' experience in renewals or sales, with excellent communication skills.
The predicted salary is between 31734 - 31734 £ per year.
We are delighted to represent our client in offering an opportunity to join their team as a Customer Retention Adviser. This is an exciting opportunity to join a growing organisation supporting schools across the UK with evidence-based literacy solutions designed to improve reading outcomes.
As part of the Customer Retention Team, you will take ownership of a portfolio of existing and previously lost customers, building strong long-term relationships and guiding them through the renewal process. This is a consultative sales role where understanding customer needs is just as important as achieving commercial targets. You will play a key role in ensuring customers receive a professional, responsive and supportive experience, whilst identifying the right solutions to meet their requirements.
What You'll Get
- Competitive Salary & Bonus: Earn £31,734 per annum, with a generous bonus scheme taking your potential earnings to £37,734 OTE.
- Generous Holiday Allowance: Enjoy up to 37 days' holiday including Bank Holidays, giving you plenty of opportunity to recharge outside of school term time.
- Health & Wellbeing Benefits: Benefit from Health Shield, including private dental and medical insurance, alongside Perkbox discounts and wellbeing support.
- Career Development: Receive full product training and opportunities to develop your sales, customer relationship and consultative selling skills.
- Supportive Working Environment: Join a collaborative team in a modern Gateshead office with stunning views across Tyneside, regular company events and excellent access to public transport and local amenities.
Your Mission
As Customer Retention Adviser, you will take ownership of your allocated renewal opportunities, managing customers throughout the renewal pipeline and ensuring each opportunity is progressed efficiently. You will proactively contact customers by telephone and email, particularly those who have not responded to initial renewal communications, whilst building positive and lasting relationships with existing and previously lost customers. A key part of your role will be understanding each customer's requirements and using a consultative approach to identify the most appropriate solution. You will confidently discuss pricing, prepare quotations, negotiate where appropriate and ultimately close renewal opportunities, working towards the sales targets set by your line manager. You will also provide telephone advice and support throughout the renewal process, responding promptly and professionally to customer enquiries. Maintaining accurate and comprehensive CRM records will be essential, including updating customer details, recording communications and identifying inaccurate or outdated information. Working collaboratively with colleagues across sales, support and wider teams, you will contribute to delivering an excellent customer experience. You will also provide regular updates and reports on pipeline activity and performance, ensuring stakeholders have clear visibility of progress and results.
Key Competencies
- Minimum two years' experience within renewals, customer retention, sales or account management, with a proven consultative sales approach.
- Excellent verbal and written communication skills, with strong customer service and relationship-building abilities.
- Commercial confidence, particularly when discussing pricing, handling objections, negotiating and closing sales.
- Excellent IT skills, including confidence working with CRM systems and a good working knowledge of Microsoft Word, Excel and Outlook.
- Exceptional attention to detail, particularly when managing customer information and maintaining accurate CRM records.
- Strong organisation and self-management skills, with the ability to prioritise opportunities, manage workloads, work to targets and confidently present to customers and colleagues.
Offer Details
- Salary: £31,734 per annum + bonus, £37,734 OTE
- Location: Gateshead
- Working Pattern: Monday to Friday, 8:30am–4:30pm. Office-based with hybrid working available. No weekend work.
Additional Requirements:
- Minimum GCSE Grade C or above in Maths and English (or equivalent), eligibility to work in the UK, willingness to take annual leave outside school term time and willingness to undergo an enhanced DBS check due to working with schools.
Retention Advisor in Gateshead employer: Litt Recruitment
Join a dynamic and supportive team as a Customer Retention Adviser in Gateshead, where you will play a vital role in enhancing literacy outcomes for schools across the UK. With a competitive salary, generous holiday allowance, and comprehensive health benefits, this company prioritises employee wellbeing and career development, offering full training and opportunities to hone your consultative sales skills. Enjoy a collaborative work environment with stunning views and excellent transport links, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Advisor in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Litt Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Litt Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retention Advisor in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Litt Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Litt Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Litt Recruitment!
How to prepare for a job interview at Litt Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
