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For Companies At a Glance
- Tasks: Lead a team to deliver customer onboarding and ongoing support with innovative solutions.
- Company: Join a long-established organisation transforming literacy education through technology.
- Benefits: Earn up to £36,000 with generous holidays and health perks.
- Why this job: Make a real impact in education while developing your leadership skills.
- Qualifications: Degree educated with 5+ years in support and leadership roles.
- Other info: Enjoy a modern office environment and a collaborative team culture.
The predicted salary is between 34000 - 36000 £ per year.
Location: Gateshead (Office-Based)
Salary: £34,000 - £36,000 OTE, plus perks and benefits
Job Overview
We are delighted to represent our client in offering an opportunity to join their team as an Implementation & Support Team Leader, based at their Gateshead office. Our client is a long‑established organisation committed to transforming literacy education through innovative, evidence‑based solutions. With a history spanning over three decades, they partner with schools across the UK and Ireland to help students thrive by leveraging technology and personalised teaching tools.
As an Implementation & Support Team Leader, you will play a pivotal role in managing and developing a team of dedicated training and support advisors. You'll oversee the delivery of effective customer onboarding and ongoing support, ensuring seamless implementation of the client’s solutions. The role blends people leadership with hands‑on delivery, requiring a strategic thinker who thrives in a dynamic, evolving environment where continuous improvement is encouraged.
What You’ll Get
- Competitive Compensation: A base salary of £34,000 with performance‑based bonuses bringing total earnings to £36,000.
- Generous Holiday Package: Enjoy up to 37 days of annual leave, including bank holidays, in line with school term schedules.
- Health & Wellbeing Support: Access private dental and medical insurance, plus membership to Health Shield.
- Employee Perks: Take advantage of Perkbox offering discounts, wellbeing tools, and more.
- Beautiful Work Environment: Work in a modern office space with stunning views, conveniently located near public transport and local amenities.
- Team Culture: Be part of a welcoming team that values regular events, collaboration, and professional development.
Your Mission
You will lead a team responsible for delivering customer onboarding and ongoing support, managing day‑to‑day operations while fostering continuous improvement. From designing bespoke training sessions to refining internal processes, your role is hands‑on and varied. You’ll conduct regular 1:1s, hold team meetings, and coach your colleagues to excel. Managing workloads, reporting on performance, and collaborating across departments to drive customer retention will form part of your everyday remit. You will also contribute to company‑wide onboarding and occasionally step in to cover for team members, ensuring continuity and quality of service.
Key Competencies
- Degree educated or equivalent qualification.
- Minimum 5 years of experience in a support and/or training role.
- At least 5 years experience in a leadership or supervisory position.
- Highly organised, process‑driven, and confident in managing multiple priorities.
- Proficient in Microsoft Office, particularly Excel.
- A strong communicator with a collaborative, team‑oriented mindset.
- Willing and able to travel as required, including occasional overnight stays.
- Able to pass a DBS check.
Offer Details
- Salary: £34,000 base + performance bonus (up to £36,000 OTE)
- Location: Based in Gateshead (Office-Based)
- Hours: Full‑time, Monday to Friday, 8‑hour shifts (no weekend work)
- Holidays: Up to 37 days (must be taken outside of school term time)
- Additional Requirements: Enhanced DBS check (provided by the employer)
Implementation & Support Team Leader in Gateshead employer: Litt Recruitment
Contact Detail:
Litt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation & Support Team Leader in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and tech sectors. Let them know you're on the lookout for opportunities, especially roles like Implementation & Support Team Leader. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its solutions. Understand their approach to literacy education and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've managed teams and improved processes in previous roles. Highlighting your ability to foster collaboration and continuous improvement will resonate well with employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search. So, get that application in and let’s make it happen!
We think you need these skills to ace Implementation & Support Team Leader in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Implementation & Support Team Leader role. Highlight your leadership experience and any relevant training or support roles you've held.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming literacy education and how your background makes you the perfect fit for our team.
Showcase Your Communication Skills: As a leader, strong communication is key. In your application, demonstrate your ability to convey ideas clearly and effectively, whether through your writing style or by sharing examples of past successes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Litt Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and the specific solutions they provide for literacy education. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Implementation & Support Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or improved processes. Highlight how you foster collaboration and continuous improvement within your team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle dynamic situations. Think of specific instances where you've dealt with challenges in customer onboarding or support, and be ready to discuss how you approached these situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, the company's future goals, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
