At a Glance
- Tasks: Provide top-notch IT support and ensure smooth tech operations in a vibrant, multicultural setting.
- Company: Join a global leader in IT support with a focus on teamwork and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with exposure to cutting-edge technologies and diverse teams.
- Why this job: Be the go-to tech guru and make a real difference for users every day.
- Qualifications: 4-10 years of IT support experience and strong customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking experienced Senior Onsite IT Support Engineers to join our regional support teams across multiple global offices. In this role, you will serve as a key technical resource, delivering end-user support, executing hardware lifecycle tasks, and ensuring smooth day-to-day IT operations in a fast-paced, multi-cultural environment. This position demands advanced technical expertise, a strong customer service mindset, and the ability to manage VIP and AV support needs with professionalism and urgency.
What You'll Do:
- Provide full-scope IMAC (Installs, Moves, Adds, Changes) support across onsite endpoints and peripherals.
- Perform setup, configuration, diagnostics, and troubleshooting of desktops, laptops, mobile devices, and RF equipment.
- Deliver white-glove VIP support for executive users and manage real-time escalations.
- Maintain and support AV/conference room technologies, addressing urgent walkup issues with responsiveness and discretion.
- Execute depot services including device imaging, configuration, inventory tagging, shipment coordination, and asset lifecycle tracking.
- Manage onboarding and offboarding IT tasks, including user provisioning and deprovisioning across Active Directory, Microsoft Entra, and enterprise HRMS platforms.
- Use ServiceNow for incident tracking, resolution documentation, and SLA compliance.
- Participate in monthly patch cycles, software deployment, and ensure endpoint compliance with security and update standards.
Required Skills and Qualifications:
- 4–10 years of hands-on experience in onsite IT support or end-user computing environments.
- Advanced proficiency in Windows, macOS, and mobile OS platforms (iOS/Android).
- Solid knowledge of networking fundamentals (Cisco/Meraki), AV systems, and VoIP technologies.
- Expertise in support platforms and tools including ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM solutions like Ivanti.
- Familiarity with IT asset management practices and frameworks such as ITIL.
- Strong interpersonal, communication, and documentation skills, with cultural sensitivity for regional users.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent preferred.
- ITIL Foundation certification and prior exposure to VIP user support highly desirable.
Onsite IT Support Engineer employer: Litmus7
Join a dynamic and inclusive team as an Onsite IT Support Engineer, where your expertise will be valued in a fast-paced, multi-cultural environment. We offer competitive benefits, a strong focus on employee growth through continuous training, and a collaborative work culture that prioritises innovation and excellence. With opportunities to engage with VIP users and cutting-edge technology, this role not only promises meaningful work but also the chance to make a significant impact within our global offices.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Litmus7 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Litmus7 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Litmus7!
✨Direct Apply to Litmus7
Let's not forget to apply directly through the Litmus7 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Onsite IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Litmus7.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Litmus7. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Litmus7
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
