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For Companies At a Glance
- Tasks: Provide first-line IT support and resolve technical queries for users.
- Company: Join Lithium3 IT Consulting, a dynamic team focused on innovative tech solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values your input and fosters learning.
- Qualifications: Experience in IT support, Microsoft 365, and excellent communication skills required.
- Other info: Opportunity to work on exciting IT projects and improve processes.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and customer-focused 1st Line Support Analyst to join our IT team. The ideal candidate will be the first point of contact for technical support queries, providing efficient and effective resolution to users. This role requires strong experience in Microsoft 365 Administration, laptop builds, and mobile device management. Knowledge of cyber security principles is desirable.
Key Responsibilities:
- Act as the first point of contact for all IT support queries via phone, email, and ticketing system.
- Provide first-line support for hardware, software, and network issues.
- Administer and manage Microsoft 365 environments, including user account creation, license assignment, and troubleshooting.
- Configure, build, and deploy laptops for new users and refreshes.
- Manage and support mobile devices using MDM solutions (e.g., Intune, MobileIron, etc.).
- Escalate unresolved issues to 2nd/3rd line support teams as necessary.
- Document issues and resolutions clearly within the ITSM system.
- Assist with onboarding/offboarding processes from a technical standpoint.
- Support IT projects and contribute to process improvements.
- Follow IT policies and procedures, with a keen awareness of security best practices.
Essential Skills and Experience:
- Proven experience in a 1st Line Support or similar IT support role.
- Hands-on experience with Microsoft 365 Administration (Outlook, Teams, SharePoint, OneDrive, etc.).
- Strong knowledge of laptop imaging and configuration (Windows OS).
- Familiarity with mobile device management (MDM) platforms.
- Excellent communication and customer service skills.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Desirable:
- Exposure to cyber security frameworks or practices (e.g., endpoint protection, phishing mitigation, MFA, etc.).
- ITIL Foundation certification or understanding of ITIL principles.
- Experience with Active Directory, Azure AD, or basic networking.
In the first instance, please apply and we shall be in touch accordingly.
Contact Detail:
Lithium3 IT Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst
✨Tip Number 1
Familiarise yourself with Microsoft 365 Administration, as this is a key requirement for the role. Consider setting up a personal account to practice user account creation, license assignment, and troubleshooting common issues.
✨Tip Number 2
Brush up on your customer service skills, as you'll be the first point of contact for users. Practising clear communication and active listening can help you resolve queries more effectively.
✨Tip Number 3
Gain hands-on experience with laptop builds and mobile device management solutions like Intune. If you have access to devices, try configuring them to understand the process better.
✨Tip Number 4
Stay updated on cyber security principles, as knowledge in this area is desirable. Follow relevant blogs or take online courses to enhance your understanding of best practices in IT security.
We think you need these skills to ace 1st Line Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the 1st Line Support Analyst position. Tailor your application to highlight your relevant experience in Microsoft 365 Administration and customer support.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in IT support roles, particularly focusing on your hands-on experience with Microsoft 365, laptop builds, and mobile device management. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the company's needs. Mention specific examples of how you've successfully resolved technical issues or improved processes in previous positions.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Lithium3 IT Consulting Limited
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Microsoft 365 Administration and laptop builds. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Customer Service Excellence
As a 1st Line Support Analyst, you'll be the first point of contact for users. Practice articulating how you would approach customer queries and resolve issues efficiently. Use examples from previous roles where you provided exceptional service.
✨Familiarise Yourself with MDM Solutions
Since mobile device management is part of the role, brush up on your knowledge of MDM platforms like Intune or MobileIron. Be ready to discuss any relevant experience you have with managing mobile devices and how you ensure security best practices.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common IT support issues and how you would troubleshoot them. This will help you demonstrate your analytical thinking and ability to prioritise tasks effectively.
