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- Tasks: Manage customer bookings and provide exceptional service in a fast-paced environment.
- Company: Join the innovative team at Stratstone Stockport Porsche.
- Benefits: Enjoy a competitive salary, bonus, 33 days holiday, and exclusive discounts.
- Other info: Opportunities for career growth and a supportive, inclusive culture.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 29741 - 29741 £ per year.
Stratstone Stockport Porsche offers a basic salary of £29,741.4 plus a bonus of £5,400, pension, life assurance, and 33 days holiday (including bank holidays). You will also receive exclusive company discounts on used car purchases, leasing deals, and aftersales services.
As a Bookings Advisor, you will be the first point of contact for our customers, attentively listening to their needs and recommending suitable products and services. Your responsibilities will include:
- Expertly managing inbound and outbound calls with a commitment to delivering exceptional customer service and enhancing profitability.
- Building authentic relationships and strong rapport with every customer, focusing on enhancing customer loyalty and retention.
- Being knowledgeable about our products and services, ensuring you build a genuine passion for the brand.
- Proactively conducting follow-up calls related to divisional marketing campaigns.
- Ensuring systems stay up to date in accordance with database protocols and guidelines.
We are looking for someone who is:
- Equipped with previous customer-facing experience, preferably with knowledge of the automotive industry.
- A confident communicator with strong interpersonal skills.
- Proficient in utilising computer systems with full knowledge of Microsoft packages; database experience is desirable.
- Able to adhere to all company and manufacturer policies and protocols.
- Passionate about our industry and the people we serve.
What we can offer you:
- 33 days annual leave (including bank holidays).
- An extra day off on your birthday.
- Industry-leading Family Leave Policies.
- Access to a new car through our Salary Sacrifice scheme.
- A paid day to volunteer for a cause close to your heart.
- Recognition of dedication and loyalty through long service milestone anniversaries.
- Tailored training and endless career growth opportunities.
- Cycling to work scheme.
- High street discounts.
- Rewards through our internal referral scheme.
At Lithia UK, we are passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
Lithia UK is an equal opportunities employer and welcomes all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background, or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com.
Bookings Advisor in Stockport employer: Lithia
Contact Detail:
Lithia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings Advisor in Stockport
✨Tip Number 1
Get to know the company inside out! Research Stratstone and Porsche, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be on the phone a lot, try role-playing with a friend or family member. This will help you feel more confident and ready to build those authentic relationships with customers.
✨Tip Number 3
Be proactive! If you get the chance, follow up with the hiring team after your interview. A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Stratstone.
We think you need these skills to ace Bookings Advisor in Stockport
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about the products and services we offer.
Tailor Your Experience: Make sure to highlight any previous customer-facing experience you have, especially if it’s in the automotive sector. We love seeing how your background aligns with what we do, so don’t hold back!
Be Personable: Since building relationships is key for us, use your application to showcase your communication skills. A friendly tone can go a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Lithia
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Porsche's products and services. Familiarise yourself with their offerings and be ready to discuss how you can enhance customer satisfaction through your knowledge.
✨Showcase Your Communication Skills
As a Bookings Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to demonstrate your ability to build rapport and handle inquiries effectively.
✨Demonstrate Customer-Centric Attitude
Prepare examples from your past experiences where you went above and beyond for customers. Highlight your commitment to exceptional service and how you’ve built lasting relationships, as this aligns perfectly with the company’s values.
✨Be Ready for Technical Questions
Brush up on your computer skills, especially with Microsoft packages and any database systems you’ve used. Be prepared to discuss how you’ve utilised technology to improve customer interactions or streamline processes in previous roles.