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For Companies At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join Stratstone BMW, a leading automotive retailer with a focus on innovation.
- Benefits: Enjoy 33 days holiday, competitive salary, and exclusive discounts.
- Why this job: Make a real impact in a supportive environment that values your growth.
- Qualifications: Experience in customer service and team leadership in fast-paced settings.
- Other info: Unlock your potential with tailored training and career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Competitive salary with pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
Are you ready to take the next step in your Aftersales career? An opportunity has arisen for a customer-centric and forward-thinking Assistant Service Manager to join an exceptional service team with a fantastic brand. We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams. With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.
Duties, Responsibilities & Person Specification
- Monitor continuously the achievement of Customer Service levels and provide effective support to Parts and Car Sales Departments.
- Identify problems, agree and take corrective action where required including personnel training, new operating procedures, discipline, etc.
- Develop Service Department Plans and Budgets to achieve agreed financial, marketing and targets.
- Describe and assess Service Department market potential and revenue forecasts.
- Develop operating expense, capital budgets and profit improvement targets.
- Create, agree and implement sales, merchandising, advertising and sales promotion plans to support the achievement of Service Department Plans and Budgets.
- Establish, implement and regularly review the training programme for all productive and non-productive staff to ensure the progressive development of all Service personnel.
- Contribute as a member of the management team to the development of the business and to the public relations activities of the dealership.
- Utilise monthly management accounts to monitor and control profitability and productivity of the Service Department, including monitoring workshop efficiency, debtors and working capital.
Desired Skills and Experience
- Committed to delivering an unparalleled level of customer service.
- Resilient with a drive to succeed.
- Experience in leading a diverse team in a high pressure environment.
- Ability to prioritise effectively in a commercial environment.
Life at Stratstone
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Assistant Service Manager in Maidstone employer: Lithia
Contact Detail:
Lithia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager in Maidstone
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, or even chat with folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee chat, be ready to discuss your experience and how it aligns with their needs. Bring examples of your past successes to the table!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After any interview or networking event, shoot a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you’re genuinely interested in being part of our team at Stratstone BMW Maidstone.
We think you need these skills to ace Assistant Service Manager in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Assistant Service Manager role. Highlight your customer service achievements and any leadership experience you've had, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you embody our values. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Use numbers and examples to illustrate how you've improved service levels or led successful teams in high-pressure environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Lithia
✨Know the Brand Inside Out
Before your interview, make sure you research Stratstone BMW thoroughly. Understand their values, mission, and what sets them apart in the automotive industry. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As an Assistant Service Manager, customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you resolved issues and improved customer satisfaction, as this aligns perfectly with their focus on delivering unparalleled service.
✨Demonstrate Leadership Experience
Be ready to discuss your experience in leading diverse teams, especially in high-pressure environments. Share specific instances where you motivated your team or implemented training programmes that enhanced performance. This will resonate well with their need for someone who can take ownership and drive results.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about their service department plans, team dynamics, or growth opportunities within the company. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
