At a Glance
- Tasks: Create memorable experiences for customers during vehicle handovers and ensure all details are perfect.
- Company: Join Lithia UK, a leading automotive retailer with a focus on innovation and customer satisfaction.
- Benefits: Enjoy 33 days holiday, birthday leave, and exclusive discounts on cars and services.
- Other info: Diverse and inclusive workplace with endless career growth opportunities.
- Why this job: Be part of a dynamic team that values personal growth and exceptional customer service.
- Qualifications: Passion for customer service, retail experience, strong communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 30000 £ per year.
Stratstone Doncaster BMW
Basic salary of £30,000, 40-hour working week, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
As a Corporate Handover Specialist, you’ll play an important role in creating a positive and memorable experience for every customer.
Representing BMW and Lithia UK, you’ll make sure every detail is taken care of, from preparing vehicles and checking documentation through to the final handover.
You’ll work closely with colleagues across the dealership to make sure every vehicle is ready on time and every customer feels informed, valued and excited about their new vehicle.
Your Journey as a Corporate Handover Specialist
- Work closely with our preparation and customer service colleagues to make sure vehicles are ready on time and to a high standard
- Check the accuracy and completeness of deal files, including signatures, funding and deposits, and ensure all vehicles are paid out before handover or delivery.
- Ensure the completion of all required General Insurance (GI) documentation at handover in line with Financial Conduct Authority (FCA) requirements and identifying relevant opportunities to support the customer.
- Ensure every vehicle is inspected and parked in the handover bay before delivery, with a memorable vehicle reveal for every customer.
- Follow up with customers after handover and act as their primary contact for any concerns, resolving issues promptly and effectively.
- Complete training to the required regulatory standards.
- Do you have what it takes to be a Stratstone Colleague? We're looking for someone who has:
- A passion for exceptional customer service, our brands and creating a lasting impression for every customer.
- Experience within a retail or customer-facing environment, where you’ve supported customers, worked as part of a team and delivered a high standard of service.
- A hands-on approach, with the ability to lead by example.
- Excellent organisational skills and attention to detail, with the ability to coordinate delivery schedules and meet deadlines.
- Strong communication skills and a friendly, professional approach to keeping customers informed and resolving concerns.
- A commitment to maintaining high standards of vehicle presentation, accurate documentation and regulatory compliance.
- A full UK driving licence.
What we can offer you
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme
At Lithia UK, our growth is powered by our people
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences.
Our values - Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun! - fuel everything we do.
Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies.
We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status.
We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible.
If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia. com.
Our team will be happy to support you throughout every stage of the process.
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Corporate Handover Specialist in Doncaster employer: Lithia
At Quickco in Bretton, we pride ourselves on being an exceptional employer that values personal growth and innovation. With a competitive salary, generous holiday allowance, and a range of benefits including tailored training opportunities and industry-leading family leave policies, we create a supportive work culture where employees can thrive. Join us to be part of a dynamic team dedicated to delivering outstanding customer experiences while enjoying exclusive discounts and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Handover Specialist in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lithia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lithia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Handover Specialist in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lithia:Your cover letter is your chance to shine! Tell us why you want to work at Lithia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lithia!
How to prepare for a job interview at Lithia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
