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For Companies At a Glance
- Tasks: Lead aftersales teams to deliver exceptional customer service and drive continuous improvement.
- Company: Join Lithia UK, a leading automotive retailer focused on innovation and customer experience.
- Benefits: Enjoy 33 days holiday, competitive salary, company car, and family health care.
- Why this job: Make a real impact in a dynamic environment that values your contributions and growth.
- Qualifications: Proven leadership skills and experience in premium or luxury brands.
- Other info: Access tailored training and career growth opportunities while celebrating diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Competitive salary plus bonus, company car, 33 days holiday (including bank holidays), pension, family health care, critical illness and life assurance schemes, exclusive discounts on new and used vehicles and aftersales services.
Looking for a new challenge? Are you passionate about people and thrive on finding solutions in an efficient and effective way? If so, you will be a perfect fit for Stratstone. Aftersales Managers within Stratstone play a critical role to ensure our customers receive an exceptional level of service from both front of house/workshop and everything in between. You will support in driving a collaborative culture amongst our colleagues. Stratstone will empower, support, and give you all the tools you need to thrive in an exciting environment where your role is vital to our success.
Duties, Responsibilities & Person Specification
- A positive, can-do attitude and willingness to collaborate with other departments to overcome challenges and solve problems quickly.
- A proven track record of continuous improvements to processes within a premium or luxury brand.
- Communication - we need you to be comfortable liaising with stakeholders at every level of the business.
- Motivational Leadership to all of our aftersales colleagues, taking responsibility for performance and our colleagues' professional development.
Life at Stratstone
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
About Lithia UK
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
Aftersales Manager in Colchester employer: Lithia
Contact Detail:
Lithia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for an Aftersales Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Stratstone and their values. Show us that you understand what it means to earn customers for life and how you can contribute to a collaborative culture. Tailor your answers to reflect our commitment to exceptional customer experiences.
✨Tip Number 3
Practice your motivational leadership skills! Think of examples where you've successfully led a team or improved processes. We want to see how you can inspire others and drive performance in our aftersales department.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Aftersales Manager in Colchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about aftersales and customer service. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager position. Highlight your experience with luxury brands and any leadership roles you've had. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Stratstone.
How to prepare for a job interview at Lithia
✨Know Your Stuff
Before the interview, make sure you research Stratstone and their values. Understand their approach to customer service and how they empower their employees. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to demonstrate your motivational leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and performance improvement.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with stakeholders at all levels, being able to communicate effectively is crucial. Consider doing mock interviews with a friend to refine your delivery.
✨Bring Solutions to the Table
Think about challenges you've faced in previous roles and how you overcame them. Be ready to discuss specific instances where you implemented continuous improvements, especially in a premium or luxury brand context. This shows you're proactive and solution-oriented.
