At a Glance
- Tasks: Lead the aftersales team, ensuring top-notch customer service and workshop efficiency.
- Company: Join Evans Halshaw, a forward-thinking automotive company with a focus on innovation.
- Benefits: Enjoy 33 days holiday, competitive salary, company car, and exclusive discounts.
- Other info: Great career growth opportunities and a supportive, inclusive work environment.
- Why this job: Make a real impact in a new store while driving customer satisfaction and team success.
- Qualifications: Experience in automotive aftersales and a passion for exceptional customer service.
The predicted salary is between 35000 - 45000 £ per year.
Evans Halshaw Omoda & Jaecoo Sunderland are recruiting an Aftersales Manager to oversee their workshop, Service Advisors and Parts department. We are looking for a candidate with past automotive aftersales experience. Customer focus and providing excellent customer service is key. You will be a very driven and commercially minded candidate and be very comfortable in a target driven environment.
What does the role of an Aftersales Manager involve?
- Ensure all warranty and repair work is carried out adheres to manufacturer and company standards
- Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives
- Management of accounts, budgets and costs for the whole department
- Regular review of pricing policies and ensuring appropriate legislation is adhered to
- Leading the team, setting clear targets and KPIs, to excel and over achieve these
- Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations
- Enhancing levels of customer service to achieve a high CSI score for the department
What do you need to succeed as an Aftersales Manager?
- Experience in a target driven environment with the ability to lead and motivate a team to exceed targets
- Passionate about providing exceptional levels of customer service to ensure customer retention
- Proven background in running a successful workshop or parts department
- Strong business acumen
- Strong knowledge of consumer/vehicle legislation
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays)
- Celebrate your special day with an extra day off on your birthday
- Access a new car through our Salary Sacrifice scheme
- Take a paid day to volunteer and give back to a cause close to your heart
- Recognising dedication and loyalty with long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts
Equal Opportunities Employer: Lithia UK are an equal opportunities employer, and we welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio‑economic background or Veteran status.
Aftersales Manager in Sunderland employer: Lithia UK
At Evans Halshaw Omoda & Jaecoo Sunderland, we pride ourselves on being an exceptional employer that values our employees' well-being and professional growth. With a competitive salary, generous benefits including 33 days of holiday, and a supportive work culture that encourages career development, we create an environment where you can thrive. Join us in our new store opening and be part of a team that prioritises customer satisfaction while offering unique perks like a birthday day off and volunteer opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Aftersales Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; demonstrate your passion for customer service and how you can enhance their aftersales experience. Tailor your answers to reflect their needs!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for management roles in the automotive sector. This will help you articulate your experience and leadership style confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Aftersales Manager in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your past automotive aftersales experience and any achievements that showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional customer service and how your experience aligns with our goals. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Leadership Skills:As an Aftersales Manager, leading a team is key. In your application, mention specific examples of how you've motivated teams in the past and exceeded targets. We love to see candidates who can inspire others!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Evans Halshaw!
How to prepare for a job interview at Lithia UK
✨Know Your Stuff
Make sure you brush up on your automotive aftersales knowledge. Understand the key metrics that drive success in a workshop environment, like efficiency and profitability. Be ready to discuss how you've maximised these in your previous roles.
✨Customer Service is Key
Since customer focus is crucial for this role, prepare examples of how you've provided exceptional service in the past. Think about specific situations where you turned a dissatisfied customer into a loyal one, and be ready to share those stories.
✨Lead with Confidence
As an Aftersales Manager, you'll need to lead a team effectively. Prepare to talk about your leadership style and how you've motivated teams to exceed targets. Have some KPIs in mind that you've set and achieved in previous positions.
✨Stay Compliant
Familiarise yourself with consumer and vehicle legislation relevant to the role. Be prepared to discuss how you've ensured compliance in your past work, as this will show your understanding of the importance of adhering to regulations in the automotive industry.
