At a Glance
- Tasks: Manage calls and deliver exceptional customer service while building strong relationships.
- Company: Join Stratstone JLR Reading, a leader in the automotive industry.
- Benefits: Enjoy 33 days holiday, birthday off, and exclusive discounts on cars.
- Other info: Unlock career growth with tailored training and a supportive work environment.
- Why this job: Be part of a passionate team and make a real impact in customer loyalty.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 28000 - 29000 £ per year.
Stratstone JLR Reading offers a basic salary of £29,741.4, plus bonus, pension, life assurance, and 33 days holiday (including bank holidays), along with exclusive company discounts on used car purchases, leasing deals, and aftersales services.
Responsibilities:
- Expertly managing inbound and outbound calls with a commitment to delivering exceptional customer service and enhancing profitability.
- Building authentic relationships and strong rapport with every customer, focusing on enhancing customer loyalty and retention.
- Being a true expert and fully knowledgeable on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence.
- Proactively conducting follow‑up calls related to divisional marketing campaigns.
- Ensuring systems stay up to date in accordance with database protocols and guidelines.
Qualifications:
- Previous customer‑facing experience, preferably with knowledge of the automotive industry.
- A confident communicator with strong interpersonal skills who can engage, build authentic relationships, and establish strong rapport with our customers.
- Proficient in utilising computer systems with full knowledge of Microsoft packages; database experience is desirable.
- Able to adhere to all company and manufacturer policies and protocols.
- Passionate about our industry, the people who work in it, and the people we serve.
Benefits:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry‑leading Family Leave Policies ensure you’re supported when it matters most.
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty; that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
Equal Opportunity:
Lithia UK are an equal opportunities employer, and we are proud members of the Automotive 30% Club, Diversity in Retail, and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio‑economic background, or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
Bookings Advisor in Reading employer: Lithia UK
Stratstone JLR Reading is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary alongside generous benefits such as 33 days of holiday, a birthday day off, and industry-leading family leave policies. Our vibrant work culture fosters authentic relationships with customers while providing tailored training and career advancement opportunities, making it a rewarding place to thrive in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Advisor in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lithia UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lithia UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bookings Advisor in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lithia UK:Your cover letter is your chance to shine! Tell us why you want to work at Lithia UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lithia UK!
How to prepare for a job interview at Lithia UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
