At a Glance
- Tasks: Lead the creation of a vibrant user community for our Dealer Management System.
- Company: Join Lithia UK, a leading automotive retailer with a focus on innovation and community.
- Benefits: Enjoy 33 days holiday, birthday leave, and exclusive discounts on cars.
- Other info: Hybrid work model with opportunities for career growth and personal development.
- Why this job: Make a real impact by designing engaging experiences and driving user adoption.
- Qualifications: 2-3 years in communications or marketing; strong analytical and creative skills.
The predicted salary is between 30000 - 30000 € per year.
Lithia UK – Annesley, Nottingham (Hybrid, 1-2 days in the office per week)
Basic salary of £30,000 pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
The Dealer Management System (DMS) is at the heart of our UK operations. As custodians of this critical ecosystem, our System Administration Team is on a mission to build a vibrant, engaged and empowered user community—one where participation, knowledge sharing and collaboration become part of everyday culture. We’re looking for a creative, insight‑driven communicator to lead this transformation. Someone who can blend analytical thinking with flair, imagination and a passion for community‑building. If you’re excited by the idea of designing engagement experiences, driving user adoption and turning data into meaningful action, this is your opportunity to make a major impact across the business.
Your Journey as a UK DMS User Community & Engagement Lead:
- Design and deliver a structured engagement framework that builds a thriving DMS user community across digital platforms and in-person environments, encouraging collaboration, knowledge sharing and active participation.
- Lead the development and ongoing management of the WorkVivo user community space, creating engaging content, campaigns and communications that drive awareness, confidence and system adoption.
- Analyse support ticket trends and user feedback to identify recurring themes, translating insight into targeted learning initiatives and engagement activity that improves user capability and commercial outcomes.
- Create high-quality, user-focused communications and documentation, including guides, updates and learning materials, ensuring all content is clear, accessible, engaging and aligned to best practice.
- Establish and develop user champion and super‑user networks, creating opportunities for peer‑to‑peer support, collaboration and continuous improvement across the business.
- Support the documentation and maintenance of DMS standards, processes and procedures, ensuring they remain compliant, consistent and actively used by both the team and wider user community.
- Provide support to day‑to‑day system administration activities, including governance, compliance and system reconciliations, ensuring alignment with operational standards and controls.
Do you have what it takes to be a Lithia UK colleague? We’re looking for someone who has:
- 2–3+ years’ experience in communications, marketing, digital, learning or similar.
- A natural communicator who can engage different audiences and build strong relationships.
- Analytical and creative mindset—comfortable using data to spot trends and shape decisions whilst turning ideas into engaging campaigns and content.
- Strong attention to detail with great organisational skills.
- Experience (or interest) in HTML, analytics or MI reporting.
- Awareness of governance, compliance (e.g. GDPR, SoX) or ITIL principles is a bonus.
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry‑leading Family Leave Policies ensure you’re supported when it matters most.
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
At Lithia UK, our growth is powered by our people: as one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio‑economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
UK DMS User Community & Engagement Lead in Nottingham employer: Lithia UK
Lithia UK is an exceptional employer located in Annesley, Nottingham, offering a vibrant work culture that prioritises employee engagement and growth. With generous benefits such as 33 days of holiday, tailored training opportunities, and a commitment to diversity and inclusion, we empower our team members to thrive both personally and professionally. Join us to be part of a dynamic community that values innovation, collaboration, and making a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land UK DMS User Community & Engagement Lead in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Lithia UK's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s a great way to get insider info and make connections.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've demonstrated skills relevant to the role, like community engagement or data analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. Plus, it shows you’re proactive!
We think you need these skills to ace UK DMS User Community & Engagement Lead in Nottingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for community-building and engagement shine through. We want to see how excited you are about the role and how your creativity can contribute to our vibrant user community.
Tailor Your Content:Make sure to customise your application to highlight your relevant experience in communications, marketing, or digital roles. We’re looking for someone who can blend analytical thinking with flair, so don’t be shy about showcasing your unique skills!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your content well, as we appreciate strong attention to detail. Remember, we want to see your ability to create high-quality, user-focused communications.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Lithia UK
✨Know Your Audience
Before the interview, take some time to research Lithia UK and their values. Understand their mission to build a vibrant user community and think about how your experience aligns with that. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Creativity
As a UK DMS User Community & Engagement Lead, creativity is key. Prepare examples of past projects where you've designed engaging content or campaigns. Be ready to discuss how you can bring flair and imagination to the role, especially in building community engagement.
✨Data-Driven Insights
Since the role involves analysing support ticket trends and user feedback, be prepared to discuss how you've used data in previous roles. Bring specific examples of how you've turned insights into actionable strategies that improved user engagement or outcomes.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the DMS user community and how Lithia UK envisions its growth. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
