At a Glance
- Tasks: Provide top-notch technical support and customer service to colleagues across the organisation.
- Company: Join Lithia UK, a leading automotive retailer with a focus on innovation and growth.
- Benefits: Enjoy 33 days holiday, competitive salary, and exclusive discounts on car purchases.
- Other info: Unlock career growth opportunities and enjoy a supportive team culture.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Customer service experience and knowledge of Office 365 applications preferred.
The predicted salary is between 28000 - 28000 £ per year.
Lithia UK Head Office (Annesley, Nottingham). To be worked in the office Monday-Friday with 1x Saturday shift per month. Salary up to £28,000, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service.
Reporting into the Service Desk Team Leader, the Service Desk Analyst will be responsible for providing quality technical support and customer service to all colleagues within the organisation. This role involves regular communication with manufacturers, third-party contacts, members of the wider IT Department, and store-based colleagues. Your primary focus will be to support all Lithia UK stores and support functions, ensuring seamless operations and quick resolutions.
Your Journey as a Service Desk Analyst:
- Provide exceptional support to colleagues across all communication channels, ensuring their needs are met with professionalism and care.
- Offer expert technical support at a 1st line capacity, addressing a variety of issues promptly and efficiently.
- Conduct thorough troubleshooting and triage for a wide range of technical issues, ensuring swift and effective resolution.
- Maintain consistently accurate information within the IT Service Management system for all incidents and requests raised, ensuring data integrity.
- Escalate tasks to other team members with clarity and precision, ensuring smooth handover and continuity of service.
- Perform various administrative tasks, such as profile provisioning and deprovisioning, with meticulous attention to detail.
Are You Ready to Embrace the Challenge? We’re looking for someone who has:
- IT related certifications (preferred, not required).
- Previous experience delivering excellent customer service through a variety of platforms e.g. face-to-face, phone and email.
- Sound knowledge of Office 365 applications, including Outlook, Excel, Word, and Windows OS.
- A passion for learning and a willingness to engage in self-development within a fast-paced environment.
- Exceptional diary management, planning and organisation skills with the ability to prioritise their workload.
Why Lithia UK?
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Service Desk Analyst in Nottingham employer: Lithia UK
Lithia UK is an exceptional employer that prioritises the well-being and development of its employees. With a hybrid working model, generous benefits including 33 days of holiday, and a commitment to career growth through tailored training, we foster a supportive and dynamic work culture. Join us in Annesley, Nottinghamshire, where your contributions are valued, and you can thrive in a collaborative environment dedicated to transforming the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lithia UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lithia UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lithia UK:Your cover letter is your chance to shine! Tell us why you want to work at Lithia UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lithia UK!
How to prepare for a job interview at Lithia UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
