At a Glance
- Tasks: Engage with customers to ensure their vehicles are serviced and upsell service plans.
- Company: Join Lithia UK, a leading automotive retailer with a focus on customer experience.
- Benefits: Enjoy 33 days holiday, birthday off, and exclusive discounts on cars.
- Other info: Dynamic team culture with opportunities for personal growth and recognition.
- Why this job: Make a real impact by enhancing customer satisfaction and building lasting relationships.
- Qualifications: Sales experience and excellent communication skills are essential.
The predicted salary is between 26436 - 26436 £ per year.
- Overview
- Customer Retention Executive
- Lithia UK Head Office - Hybrid Working
£26,436.80 salary with bonus and pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services
Are you looking for a new career move?
Our Customer Experience team is growing, and we are on the lookout for individuals with sales experience who are passionate about delivering outstanding customer service for our Retention Executive role.
As our Customer Retention Executive, you’ll be actively contacting our existing customers whose vehicles are due for a service, MOT, & follow up work along with offering and selling service plans.
Customer service is key in this role to ensure we deliver the very best care to our customers through effective relationship building with customer satisfaction at the forefront of your approach.
You will have a strong desire to upsell products & services that meet the customer&aposs needs.
You could have the opportunity to be involved with
- Build rapport, provide excellent customer service skills, and understand the customer’s requirements.
- Working towards daily & monthly targets and KPI’s.
- Prospecting existing Customers whose vehicles were due MOT, Service or Repair work.
- Offering and selling service plans & products
- Understanding Data Protection and GDPR legislation
Responsibilities
- Build rapport, provide excellent customer service skills, and understand the customer’s requirements.
- Work towards daily and monthly targets and KPIs.
- Prospect existing customers whose vehicles are due MOT, service or repair work.
- Offer and sell service plans and products.
- Ensure compliance with Data Protection and GDPR.
Qualifications
- Sales experience within a target-driven environment
- Highly self-motivated
- Strong attention to detail
- Previous experience in a customer-focused environment
- Excellent verbal communication skills and telephone manner
- Quick learner with good computer and systems knowledge
- Calm under pressure
- What we can offer you
- Enjoy 33 days annual leave (including bank holidays)
- Extra day off on your birthday
- Family Leave Policies to support you when it matters most
- Salary Sacrifice scheme for a new car
- Paid day to volunteer
- Recognition of dedication and loyalty with long service milestones
- Tailored training and career growth opportunities
- Cycle to work scheme
- High street discounts
- Internal referral scheme rewards
- About Lithia UK
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences.
Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do.
Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies.
We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status.
We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible.
If you need any additional support with your application or have specific requirements at any stage, please let us know via email:
Our team will be happy to support you throughout every stage of the process.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention Executive in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lithia UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lithia UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Retention Executive in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lithia UK:Your cover letter is your chance to shine! Tell us why you want to work at Lithia UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lithia UK!
How to prepare for a job interview at Lithia UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
